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Email, text and phone fraud: Can you tell a fake message from a real one?

May 1, 2020
Karine Benoit
Desjardins Group

Criminals love a crisis, so the COVID-19 situation means it's more important than ever to be on the alert for fraud. Read on for some tips to help you tell if they're real or not.

Scam artists have been known to pose as financial advisors, government officials, police officers, charity workers, even family members. Their goal: to get you to give up confidential information or transfer them money.

For example, if a real Desjardins advisor calls you or sends you an email or text, they’ll never ask you to:

  • Share personal or confidential information, like your social insurance number
  • Answer security questions
  • Provide your PIN or password
  • Provide a single-use security code. you might have been sent during the call

If you’re the one making the call, the Desjardins advisor might ask you to confirm your identity by:

No matter what the situation, follow the 6 steps before clicking anything and think twice before sharing your information or agreeing to transfer money.

Desjardins sends emails, texts and notifications

We send emails and texts to share factual information. For example, you might receive a message or alert letting you know that your statement is available or that your credit card balance is approaching the limit.

You might also receive a text message asking you to confirm a credit card purchase or a log-in attempt to your account. These messages will only ever ask you to reply Yes or No. They’re a fast and secure way for us to communicate real information to you.

Stay alert and know what to watch out for!

To learn more

Visit for more information. And if you’re ever in doubt, please contact us.