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Critical illness insurance claims

Need to file a critical illness insurance claim? We're here to help.

1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.

Before you make a claim

Check that your illness or condition meets the definition in the policy. Being diagnosed with a critical illness by your doctor doesn't mean you automatically qualify for a benefit payment.

Sometimes only severe cases are covered. And there may be limitations and exclusions. For example, you may need to wait out a moratorium, survival or qualifying period.

Questions about the moratorium, survival or qualifying period? 

See our critical illness insurance guide 1  or give us a call.

4 steps of the claims process

  1. Information

    Call us at 1-888-558-5525  Phone number of Desjardins Insurance. This link opens your phone app. to find out what forms and supporting documents you need. We can also walk you through the claims process.

  2. Document­ation

    Fill out the Critical illness claim form and ask your doctor to complete the Physician's statement.

    Gather any other supporting documents required. Then send everything through our secure site or by mail (address listed on the form).

    Good to know

    You're responsible for any fees your doctor charges to complete the medical statement.

  3. Analysis

    Once we receive the required documents, we review your claim. Then we contact you to let you know if your claim is approved. We also establish the payment method, if necessary.

  4. Payment

    If your claim is approved, you receive the insurance amount specified in your policy.

File a critical illness insurance claim

By phone

Monday to Friday: 8 AM to 7 PM

1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.

Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.
Explanatory guide for critical illness products (including those for children) offered since 2018.