We’re here to help with your mortgage
Get the contact details you need for personalized mortgage support.
How can we assist you with your mortgage?
Mortgage pre-approval
Apply for a mortgage pre-approval
Online
By phone
Monday to Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 6 PM (Eastern Time)
Montreal area:
514-745-9499 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-844-626-2476 Toll-free customer service phone number. This link opens your phone app.
To avoid waiting, schedule a call with customer service..
With an advisor
If you’re a member, book an appointment online to speak with an advisor in person, by phone or by video call.
You can also connect with a mortgage representative using the online search tool.
Mortgage renewal
Renew your mortgage
Online
By phone
Monday to Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 6 PM (Eastern Time)
Montreal area:
514-745-9499 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-844-626-2476 Toll-free customer service phone number. This link opens your phone app.
To avoid waiting, schedule a call with customer service..
With an advisor
If you’re a member, book an appointment online to speak with an advisor in person, by phone or by video call.
Mortgage transfer
Transfer your mortgage
By phone
Monday to Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 6 PM (Eastern Time)
Montreal area:
514-745-9499 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-844-626-2476 Toll-free customer service phone number. This link opens your phone app.
To avoid waiting, schedule a call with customer service..
With an advisor
If you’re a member, book an appointment online to speak with an advisor in person, by phone or by video call.
Versatile Line of Credit
Apply for a Versatile Line of Credit
By phone
Monday to Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 6 PM (Eastern Time)
Montreal area:
514-745-9499 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-844-626-2476 Toll-free customer service phone number. This link opens your phone app.
To avoid waiting, schedule a call with customer service..
With an advisor
If you’re a member, book an appointment online to speak with an advisor in person, by phone or by video call.