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Jobs in client services

When you work at a caisse or Desjardins Business centre, you get to help our members and clients with their day-to-day finances and their plans for the future.

See our jobs in high demand:

Our jobs in high demand

We're always looking for account managers and personal finance advisors. Join our team today!

Personal finance advisor

Description Transcript
Working at Desjardins as a Personal finance advisor

2 min 52 s | Added on January 19, 2022

We asked some of your future colleagues to tell you about their life as an employee at Desjardins. See them in their daily work life. Ready to take on the challenge of becoming a Personal finance advisor?

Working at Desjardins as a Personal finance advisor

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Background music]

[Inside an office. A man is speaking to the camera.]

Danilo Gomes Da Silva: Hi, my name is Danilo Gomes Da Silva.

[Inside an office. A man is speaking to the camera.]

Antonio Carmine De Michele: I am Antonio Carmine De Michele.

[Inside a living room. A woman is speaking to the camera.]

Lynchie Liéna Irakoze: My name is Lynchie.

[Inside an office. A woman is speaking to the camera.]

Maria Jose Amaya Varela: My name is Maria Jose Amaya Varela. I am a personal financial advisor at the Caisse Desjardins Ontario.

[On-screen text: Personal finance advisor]

[On-screen text: In what ways is working at Desjardins different?]

[Inside an office. Danilo is speaking to the camera. On the screen: Danilo Gomes Da Silva. Personal finance advisor. Caisse Desjardins Coeur-de-l'Île]

Danilo: For me it was a surprise to make a career in the bank industry. I wasn't expecting it. In fact, I doubted in the beginning that this was for me until I started working for Desjardins. The relationship with the clients here is different. The relationship with your colleagues is different. The approach is a lot more human. It definitely changed my mind.

[Inside an office. Maria is speaking to the camera. On the screen: Maria Jose Amaya Varela. Personal finance advisor. Desjardins Ontario. Credit Union]

Maria: What I think is the game changer for me, for working as an advisor and for Desjardins, is that you actually get to put your member as your priority. You get to focus on "How can I make their life better? How can I help them achieve their goals and their projects?" And I just think that that whole process is what's worth it for me.

[Inside a living room. Lynchie is speaking to the camera. On the screen: Lynchie Liéna Irakoze. Personal finance advisor. Caisse Desjardins Gatineau]

Lynchie: It is a multicultural professional environment and there is [sic] no barriers to career development.

[Inside an office. A man is speaking to the camera. On-screen text: Cédric François. Personal finance advisor. Caisse Desjardins Deux-Rivières de Sherbrooke]

Cédric François: At Desjardins, they don't hire a person to fit a general role. They pick someone based on what they believe that person can be and then they give them all the tools to be able to excel and work to their strengths, which I love.

[On-screen text: How was your onboarding and integration?]

[Inside an office. Maria Jose Amaya Varela.]

Maria: Me as an employee coming from another country, in my case Colombia, I definitely felt that I belonged since day one. And they just make you feel that you're now part of a bigger family.

[On-screen text: What do you love most about your job?]

[Inside an office. Danilo Gomes Da Silva walking through the office hallways.]

Danilo: What I love the most about working at Desjardins is the human approach. The impact that we make in the community and to see the transformation in people's lives, for me it's awesome. Financial institutions are usually all about the numbers, but here the member comes first.

[Inside an office. Antonio is speaking to the camera. On the screen: Antonio Carmine De Michele. Personal finance advisor. Caisse Desjardins. Centre-est de Montréal]

Antonio: That's the beauty of our work, is that not one client is the same. They all have different needs. However, properly listening to them, you make them realize their short-term, medium-term, and long-term goals.

[Inside an office. Maria Jose Amaya Varela.]

Maria: In my experience as an advisor, there is always room to keep growing and to keep learning new things. You can always adapt how you talk to your members, what kind of products you are offering. And what I love the most is that Desjardins has a specialized advisor team that is always ready to help you and assist you and coach you to become an even better advisor.

[In a hallway. A man is speaking to the camera. On the screen: Quentin Delorme. Team leader, Management support and expertise support, previously Personal finance advisor. Caisse Desjardins Bordeaux–Cartierville–St-Laurent.]

Quentin Delorme: My favorite thing about working at Desjardins is really the teamwork. I started out here as an assistant to the advisors. And my advisors always took the time to teach me and show me and answer my questions. And it's really thanks to them that I was able to become an advisor myself.

[On-screen text: I don't just serve clients. I support their goals. There's a difference.]

[On-screen text: Explore our career opportunities. ""]

[On-screen logo: Desjardins logo]

[Background music: Desjardins jingle]

End of transcript

Help people meet their goals

As a personal finance advisor, you listen to the members and clients, so you can provide personalized savings, financing and insurance advice.

What drives you

  • Sharing your knowledge
  • Working as a team
  • Turning ideas into actions and negotiating
  • Being able to manage your files on your own
  • Building trusting relationships with caisse members

Your top strengths

  • Listening and people skills
  • Effective priority management
  • Ability to learn quickly
  • Negotiation skills
  • Ability to use plain language

Account manager

Help entrepreneurs carry out their vision

As an account manager, you establish and maintain a business relationship with  entrepreneurs and business owners in your community. You're helping this passionate clientele realize its dreams, ambitions and business plans.

I've been very fortunate to be part of Desjardins for 26 years, and this organization will always have a special place in my heart professionally and personally. Every day I am privileged to work with dedicated colleagues. Everything we do is a team effort and every day presents new challenges to overcome.

Robert Cherubino

Account Manager

What drives you

  • Meeting with entrepreneurs and discussing their needs and goals
  • Developing innovative business strategies
  • Working autonomously
  • Following trends in the business world
  • Working in a stimulating and ever-changing environment

Your top strengths

  • A passion for finance and entrepreneurship
  • Listening skills, curiosity and creativity
  • Proactivity
  • Analytical skills
  • Adaptability

Enjoy comprehensive benefits

In addition to career development opportunities and a high level of autonomy, you'll also enjoy these special perks.

  • Possibility of working from home
  • Work-life balance
  • Employer-paid training from day one
  • Defined benefit pension plan
  • Competitive salary

Other fulfilling jobs

Choose from many jobs in the member and client services category. Here are some examples.

Wealth management advisor

Help members and clients build a financial plan, manage their investments, prepare for retirement or settle an estate.

Financial services agent

Support advisors in their daily tasks. Help develop and maintain business relationships with members and clients.

Financial security advisor

Suggest the insurance products and services best suited to the needs of our members and clients.

Advisory Agent – Member/Client Experience

Help members with their financial transactions. Inform them on our products and services and show them how to use our automated solutions (ATM, AccèsD, etc.).

How we hire

Find out about our hiring process and how to apply.