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AccèsD security measures

Desjardins has set up several security measures to protect the integrity of the information you send when you make transactions on AccèsD online, on your tablet or mobile device, or on AccèsD Affaires.

AccèsD and AccèsD Affaires secure log-on procedure

The AccèsD and AccèsD Affaires log-on procedure has been designed to meet the highest possible information security standards, allowing you to make your transactions in complete security.

Configuring your security settings

The first time you log on to AccèsD or AccèsD Affaires, you'll be asked to configure your security settings. Important: No email will be forwarded to you asking you to do this.

Configuring your security settings consists of 3 steps:

  1. Creating a personal phrase and memorizing a personal image.
  2. Selecting 3 questions and entering the answers.
  3. Reviewing and confirming your new security settings.

By doing this, you protect your personal information by ensuring you are connected to the genuine AccèsD or AccèsD Affaires site.

AccèsD and AccèsD Affaires log-on with settings

When you next log on and enter your username—Desjardins Access Card number, AccèsD Affaires user code or email username—the system will display your personal phrase and image:

Your personal phrase and image displayed confirm that you are on the genuine AccèsD or AccèsD Affaires site. Never enter your password if either of these elements is missing!

If the system detects you are logging on from a new device, you'll be asked to answer a question you've selected when configuring your security settings:

This step confirms your identity. Simply answer the question to access your accounts.

To find out more, see the frequently asked questions about logging on to AccèsD and AccèsD Affaires (FAQ).

If you have any other questions about the log-on procedure, contact a service advisor for AccèsD, AccèsD Affaires (Quebec) or AccèsD Affaires (Ontario).

128-bit encryption

128-bit encryption almost eliminates the chances of pirates to gain control of an AccèsD or AccèsD Affaires session. The confidentiality of your transactions is also ensured by the SSLv3 protocol, which guarantees that data is not decoded by unauthorized parties.

Our server ensures that your browser accepts 128-bit encryption before you log on AccèsD or AccèsD Affaires, which is why you will never be able to use AccèsD or AccèsD Affaires online, on your tablet or mobile device unless you have the latest version of your browser. If you cannot log on, you may need to update your browser.

Procedure to update your computer

Automatic termination of a session

Every AccèsD online, tablet and mobile session and AccèsD Affaires session is automatically terminated after 5 minutes of inactivity. To log on again, you have to re-enter your username and password.

Despite this, don't leave your computer, tablet or mobile device unattended if you are logged on to AccèsD Internet or AccèsD Affaires. Always log off before leaving your desk, even when you'll only be away for a few minutes.

Cookies

Cookies are used on Desjardins.com. They identify your browser software when you move from site to site or page to page during a web session. This information can then be used to facilitate your access to a site and ability to navigate within the site. Cookies can only be read by the website that sends them to your computer.

When you access AccèsD or AccèsD Affaires, a cookie file is automatically created in your computer. Our server can access this file, which stores information used to identify you and facilitate browsing.

The cookies used for the electronic edition of the Desjardins BONUSDOLLARS catalogue are used to gather information about your shopping cart and current session. The cookies ensure that items in your shopping cart are noted and displayed on your screen during your next visit. If the cookies are deactivated, it is no longer possible to use the electronic catalogue.

There are 2 types of cookies:

  1. Session cookies: these are not stored on your hard drive; they are stored in the memory for the duration of your session. They are used to identify you and deleted when you log off AccèsD or AccèsD Affaires.
  2. Persistent cookies: these are stored on your hard drive and recalled at your next visit. The cookies are text files and it’s not possible to use them to run programs or infect a computer with a virus.

In order to use AccèsD or AccèsD Affaires, your browser must accept cookies. If your browser is not set up to do so, just follow the procedure to change the configuration.

Digital certificates

The digital certificates of a website can be compared to an ID card.

They are issued by certification authorities like Entrust or Verisign, and include the name, serial number, expiry dates and digital signature of the authority. This way, users can check the validity of the certificate and confirm the authenticity of the website on which they are making transactions.

To check the digital certificate of AccèsD or AccèsD Affaires, click on the padlock at the bottom of the browser; you should see the name of the website owner (accesd.desjardins.com) and the certificate validity period.

Firewall

Access to Desjardins.com is controlled by a firewall. A firewall is a security mechanism that filters attempts to access a website in order to head off any unauthorised attempts or intrusions.

Find out more about firewalls.

Using the password

Your AccèsD or AccèsD Affaires password must:

  • be composed of 6 to 12 characters (letters and numbers) with at least one uppercase letter, one lowercase letter and one number
  • be different from your last 6 passwords

Your password can be used to log on from a computer, tablet or mobile device. It cannot be used to log on by phone.

AccèsD Telephone password

Your AccèsD Telephone password is composed of 3 digits

If you already have an AccèsD Telephone password, you can continue using it.

To get an AccèsD Telephone password or to change an existing one, call 514-CAISSES (514-224-7737) or 1-800-CAISSES (1-800-224-7737) outside the Montreal area.

Password and PIN

Your password is different from your Desjardins Access Card PIN (personal identification number), which is composed of 5 digits and used for ATM and direct payment (debit card) transactions.

Choosing a good password

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