Refunds in the event of fraud


Refunds in the event of fraud

We take fraud very seriously. That's why you'll be 100% protected if fraudulent purchases are ever made with your card.

Zero Liability with your Visa Desjardins card

Zero Liability protection covers you in the event of fraud. If someone uses your card to make purchases in a store or online, you won't be held responsible for the unauthorized transactions charged to your account and you won't have to pay anything.

If you see that your card was used to make a fraudulent purchase, let us know right away.

Victim of fraud?

If you think you may have been the victim of online, ATM or Visa Desjardins credit card fraud, call one of the following numbers:

  1. 1

    Act quickly to lock your card.

    We recommend temporarily locking your debit or credit card if you suspect you're a victim of fraud.

    How to lock your card

  2. 2

    Contact us or your card issuer

    Individual members

    1-800-CAISSES (1-800-224-7737)

    Business members

    1-888-AFFAIRE (1-888-233-2473)

    Visa External link.

    Mastercard External link.

  3. 3

    Advise credit agencies and the Canadian Anti-Fraud Centre

    Equifax: 514-493-2314 or 1-800-465-7166
    TransUnion: 514-335-0374 or 1-877-713-3393

    Canadian Anti-Fraud Centre External link.

Financial services fraud

If you're a victim of unfair, abusive or fraudulent practices by a financial services representative or company, you can report fraud to the Autorité des marchés financiers.

Go to the Autorité des marchés financiers External link.

We fight fraud too