Our security measures

All our members and clients are covered by Desjardins Identity Protection.

Learn more about Desjardins Identity Protection


To protect the integrity of the information you send when you make transactions on our sites, we have set up several security measures:

  • Secure login procedure
  • 2-step verification on AccèsD
  • 128-bit encryption
  • Secure session management
  • Digital certificates
  • Firewall
  • Real-time fraud detection

The rules governing our online transactional services reflect the highest standards of the financial industry and comply with the Act Respecting the Protection of Personal Information in the Private Sector.

All transactions conducted as part of our online transactional services are encrypted during secure-environment sessions to protect the confidentiality of data exchanged between the Desjardins mainframe and the browser used with your computer. To use these services, you must have the latest version of Microsoft Explorer, Mozilla Firefox or Safari.

By phone

In addition to our standard verification measures, we also offer you a voice authentication service, which lets us confirm your identity quickly and safely.

This service, which is available when you call specific advisors, uses biometric voice recognition to prevent others from connecting to your accounts and stealing your identity.

Learn more about the voice authentication service

Learn more about our privacy policy

At the caisse or Desjardins Business centre

Desjardins is committed to protecting your privacy. We ask you for your Desjardins Access Card when you make transactions. One piece of valid ID may also be required. Only original, valid ID (no photocopies) will be accepted.

ID and photo documents

  • Valid passport (any country)
  • Valid driver's licence (probationary and learner's permit accepted), issued in Canada
  • Provincial or territorial health card
  • ID card issued by a provincial, federal or foreign government
  • Immigration document (IMMXXXX) issued by the Canadian government
  • Permanent resident card issued by the Canadian government
  • Canadian citizenship card
  • Certificate of Indian Status issued by the Canadian government
  • Nexus card
  • Global Entry card
  • Canadian Firearms Licence