General security

To securely access the Disnat website, open a new web browser window and type in: www.disnat.com

Before logging in to your account, pay close attention to the URL (website address) in the address bar of your browser. Make sure that the address begins with one of the following:

Go to the everyday transactional security section to find out how we ensure the security of your transactions. The section also includes information on various types of fraud and how to protect yourself.

The Fédération des caisses Desjardins du Québec and the components of Desjardins Group participating in this site adhere to very strict and rigorous security standards.

Despite these precautions, you must implement the personal security measures recommended on this site in order to maintain optimal protection when you surf the site or any other Internet site.

With respect to the security of your Desjardins Access Card and your personal identification number (PIN), refer to the
Frequently asked questions about debit and credit card fraud (FAQ).

Online transactional services

The rules governing our online transactional services reflect the highest standards of the financial industry and comply with the Act Respecting the Protection of Personal Information in the Private Sector.

Find out more about the protection of personal information on Desjardins.com.

All transactions conducted as part of our online transactional services are encrypted during secure-environment sessions to protect the confidentiality of data exchanged between the Desjardins mainframe and the browser used with your computer.

Find out how to update your browsers

Protection

Desjardins.com online services are protected by:

  • firewall and intrusion detection systems
  • the encryption of sensitive information to protect information sent online
  • internationally recognized security standards and practices

Personal security measures

I- General precautions

Security icon

Be sure you always surf in a secure environment when transmitting confidential data. When you don't see a closed security icon (closed padlock) displayed on your PC or wireless device (if the latter offers this functionality), this means the security of any data transmission by Internet cannot be guaranteed and could be intercepted by a third party.

The location of the security icon varies according to the browser.

Once you've located the padlock, click on it to display the certificate attesting to the site's security. On it you should be able to find the site's owner (e.g.: accesd.desjardins.com) as well as the certificate validity period.

II -Specific security precautions when using AccèsD or AccèsD Affaires services

Passwords

  • The first time you use AccèsD service, choose a password to replace the one you were assigned initially. You will therefore be the only one to know this password.
  • Avoid sequences that are too obvious (e.g.: 1,2,3) or passwords based on personal data. And never use part of your credit card PIN number.
  • Never disclose your password to anyone else.
  • Don't save your password in your computer's memory.
  • Don't write your password down on a piece of paper.
  • Finally, to ensure maximum security, change your password on a regular basis.

Terminating a session

It is important to terminate your session once you've finished using AccèsD or AccèsD Affaires, whenever you must momentarily step away from your computer workstation, or else when you leave your wireless device unattended.

To end a session securely, you must click on Log off, clear your cache memory and close your browser.

This security procedure is particularly important if the computer from which you conduct your transactions is shared with other users.

We recommend you terminate your session by clicking the Log off button that is located in the upper right corner of the screen. In AccèsD Affaires, you must also respond to a second prompt, confirming your intention to log off.