Relief measures for personal members and clients

Assistance for personal members and clients

If inflation and rising mortgage rates are affecting your ability to make your payments, we can help you meet your financial obligations. Get personalized assistance tailored to your needs.

Assess your financial situation with these tips

  • Draw up a budget based on your current situation and scale back on non-essential expenses.
  • Make a list of the loans and credit you have at different financial institutions.
  • Find out if you're covered by our individual job loss insurance.

    • Learn more about Desjardins insurance options - External link. Opens in a new window.

  • Dip into your savings or emergency fund, if possible.
  • Use credit with caution. Avoid taking out cash advances on your credit card.
  • Adopt good habits and use the tools at your disposal, such as Manage debt in AccèsD, to reduce your debt ratio and get tips and tricks for your situation.

Get financial assistance

If you're unable to make your payments even after having reviewed your budget and needs, contact us for tailored financial assistance. Certain relief measures, if granted, might impact your credit report.

If you already missed some payments or think you can't make the next ones, call your caisse as soon as possible at 1-800-CAISSES (1-800-224-7737).

For requests concerning credit cards and Accord D financing, call the number on the back of your card.

Use AccèsD to make your request

Fill out the form so we can identify your needs. We'll contact you to make an appointment once we receive your request.

If you use AccèsD

Submit a financial assistance request - External link. Opens in a new window.

If you don't currently use AccèsD

Register for AccèsD - External link. Opens in a new window.

Do you have a variable-rate mortgage?

Recent hikes in the Bank of Canada’s key interest rate means you're now paying more interest on your mortgage. Your current payment amount may no longer be enough to cover the interest at the present rate, nor pay any principal. Furthermore, any unpaid interest will accrue additional interest. Here's what to do to both minimize the impact of these changes and resolve the situation.

Increase your payment online

If we've sent you a notice about this, you can increase your mortgage payment on AccèsD.

Adjust your payment on AccèsD

Get in touch with your caisse

For assistance and to discuss your options, talk to your advisor.

Find your caisse

Have questions?

Don't hesitate to contact us. We're here for you.

(1-800-CAISSES)