Desjardins Group

Online

On AccèsD

  1. Log in to AccèsD - External link..
  2. In the right-hand menu, select Profile and preferences.
  3. Under Profile, select Change contact information.
  4. In the Other changes of contact information section, select Edit under Desjardins Card Services.
  5. Make sure you've entered your new address correctly, then select Confirm.

On the mobile app

  1. Sign in via the app.
  2. At the bottom of the screen, select More.
  3. Select Profile and preferences, then Contact information.
  4. In the Other changes of contact information section, select Edit under Desjardins Card Services.
  5. Make sure you've entered your new address correctly, then select Confirm.

Phone

Montreal area: 514-397-4415

Elsewhere in Quebec, Canada and the U.S.: 1-800-363-3380

Fédération des caisses Desjardins du Québec

Head office

Mail

100, avenue des Commandeurs
Lévis (Québec) G6V 7N5

Montreal

Mail

1, complexe Desjardins
Case postale 7, succursale Desjardins
Montréal (Québec) H5B 1B2

Fédération des caisses populaires de l'Ontario

Mail

214 Montreal Rd.
Ottawa, Ontario  K1L 8L8

Fédération des caisses populaires du Manitoba inc.

Phone

Mail

200-605 Des Meurons Street
Winnipeg, Manitoba  R2H 2R1

Desjardins General Insurance

Mail

6300, boulevard Guillaume-Couture
Lévis (Québec) G6V 6P9

Desjardins Financial Security

Mail

200, avenue des Commandeurs
Lévis (Québec) G6V 6R2

The Personal General Insurance

Mail

6300, boulevard Guillaume-Couture
Lévis (Québec) G6V 6P9

Full-service brokerage

Mail

1170, rue Peel
Bureau 300
Montréal (Québec) H3B 0A9

Desjardins Trust

Head office

Mail

1, complexe Desjardins
Case postale 34, succursale Desjardins
Montréal (Québec) H5B 1E4

Trust services

Phone

514-286-3100, ext. 0 or 1-800-361-6840, ext. 0

Desjardins Private Management

Montreal

Mail

2, complexe Desjardins
Case postale 991, succursale Desjardins
22e étage, tour Est
Montréal (Québec) H5B 1C1

Quebec City

Mail

2875, boul. Laurier, bureau 1100
Sainte-Foy (Québec) G1V 2M2

Ottawa

Mail

20 Laurier Avenue W.
Suite 1650
Ottawa, Ontario  K1P 5Z9

Phone

Mail

100, avenue des Commandeurs
Lévis (Québec) G6V 7N5

Head office

Mail

450, De Maisonneuve Blvd W.
Montréal (Québec) H3A 0H2

Operational support to businesses

Fax

Montreal area:
514-397-4735

Canada:
1-888-724-8694

Head office

Phone

Mail

1170, rue Peel, bureau 600
Montréal (Québec) H3B 0B1

Toronto office

Phone

Mail

365 Bay Street, Suite 300
Toronto, Ontario  M5H 2V1

Head office

Phone

Mail

2, complexe Desjardins, bureau 1717
Case postale 760, succursale Desjardins
Montréal (Québec) H5B 1B8

Investor relations

Phone

Mail

1001 E. Hallandale Beach Blvd.
Hallandale Beach, FL 33009-4429

Phone

Fax

514-281-7808

Mail

2, complexe Desjardins, bureau 1717
Case postale 760, succursale Desjardins
Montréal (Québec) H5B 1B8

Mail

4545, avenue Pierre-De Coubertin, 9e étage
Montréal (Québec) H1V 0B2

Mail

1, complexe Desjardins
Case postale 7, succursale Desjardins
Montréal (Québec) H5B 1B2

Mail

Maison Alphonse-Desjardins
6, rue du Mont-Marie
Lévis (Québec) G6V 1V9

Phone

Need help?

Online

Email

AccèsD Internet users
Use your secure AccèsD message box - This link will open in a new window.

Non-users
Write to us - This link will open in a new window.

Caution: Since email exchanges are not guaranteed to be secure, we cannot disclose your personal or confidential information when communicating through your personal email. You will need to call us.

Phone

Personal services
Montreal area:
514-224-7737 (514-CAISSES)

Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)

Business services
Montreal area:
514-253-6166

Canada and the U.S.:
1-888-233-2473 (1-888-AFFAIRE)

Comments, suggestions or complaints about:

Phone

Montreal area:
514-224-7737 (514-CAISSES)

Canada and the U.S. (except Hawaii):
1-800-224-7737 (1-800-CAISSES)

Other countries (collect call):
514-397-4610

Other numbers and additional information about how to report fraud.

Or contact Visa Customer Care Services worldwide - External link. This link will open in a new window..

If you would like to access or correct your personal information, send us a request online or in writing to your caisse or the Desjardins Group entity you do business with.

For questions concerning our Privacy Policy or use of cookies, contact:

Email

Mail

Desjardins Group Privacy Office
100, rue des Commandeurs
LEV-100-6e
Lévis, Québec
G6V 7N5

For questions about anything else (such as fraud, connection issues, frozen accounts, suspicious transactions or AccèsD), call 1-800-224-7737 (1-800-CAISSES).

Countries served by the international number: Australia, Belgium, Brazil, China (Hong Kong), Cuba, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Morocco, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.