Desjardins Identity Protection

Desjardins Identity Protection

Offered to all our members and clients

See the details for Desjardins Identity Protection (PDF, 89 KB) - This link will open in a new window.

To sign up for the Equifax credit monitoring service, you'll need to request an activation code.

Request your activation code

To file a claim as part of the class action settlement agreement, you need to fill out a form with RicePoint, the independent administrator.

Complete the claim form

Our members and clients matter to us. That's why we created Desjardins Identity Protection, one of the best protection programs in Canada.

Who is eligible for Desjardins Identity Protection?

Both personal and business members and clients are eligible for Desjardins Identity Protection.


The Equifax credit monitoring service is also offered to:

  • All former Desjardins members
  • All former clients with credit cards or in-store financing products
  • Anyone who has been contacted and informed of the situation

Your protection is our priority

Advantages of Desjardins Identity Protection

Fraud protection

Your accounts and assets at Desjardins are protected in the event of unauthorized transactions.

Identity theft support

If your identity is stolen, Desjardins can provide individual support during every step of the identity recovery process.


If your identity is stolen, you may be reimbursed up to fifty thousand dollars for certain expenses incurred to restore your identity, such as notary or attorney's fees and lost wages.

Credit score monitoring

The Equifax credit monitoring service gives you daily access to your credit report for 5 years and alerts you to key changes to your file. It also comes with identity theft insurance.

Good to know

We can't protect you if you voluntarily share your login information with third-party financial apps. These apps may use management software that stores your banking information.

Beware of the risk of fraud and leaks when sharing your information.

Before sharing your login information

Read the privacy and security policies of any financial applications you may use and learn how they collect and use your information.

If you decide to proceed

Turn on security alerts to secure your accounts to the fullest.

Equifax credit monitoring service

The Equifax credit monitoring service is offered free of charge for 5 years. It includes credit report monitoring, activity alerts, identity theft assistance and insurance to cover some expenses.

  • All personal members and clients who do business with Desjardins
  • All former personal members
  • All former personal clients with credit cards or in-store financing products

If you're eligible for this service and want to sign up, you'll need to:

  • Request an activation code and sign up for Equifax.

How to sign up for the Equifax credit monitoring service

1. Fill out a form to get an activation code

Before you can sign up for the Equifax credit monitoring service, you'll need to request an activation code by filling out a short form. Once you've filled out the form, we'll send you an email with a single-use activation code for Equifax.

To sign up, you must:

  • Have a Canadian mailing address
  • Have an email address
  • Be at least 18 years old
  • Have an active credit file (you must already have a credit card, mortgage or line of credit)

Request your Equifax activation code - This link will open in a new window

2. Sign up for the Equifax credit monitoring service using your activation code

Once you receive the activation code, just follow the 5-step procedure.

See the Equifax sign-up procedure New Equifax client

Equifax alerts

If you've signed up for credit monitoring from Equifax, you'll be informed automatically of any changes or events related to your credit report.

See the different types of Equifax alerts and what they mean

Credit Score in AccèsD

The Credit Score feature in AccèsD is a quick and easy way to keep an eye on your credit report whenever you want, for free!

Use it to access TransUnion's CreditViewTM dashboard, where you can see your TransUnion credit score and credit report. You can check your credit history regularly and make sure all the information there is accurate.

Learn more about the credit score feature

Additional information

Frequently asked questions

General questions

Visit the identity theft section of our website. It has tools and tips to help you navigate today's digital world.

Protecting our members' and clients' personal and financial information is our priority. Desjardins invested $150M in fraud prevention and security measures in 2020, and we plan to invest over $250M in 2021.

Equifax-related questions

  • It's possible for the 2 credit scores to be slightly different.
  • Both credit reporting agencies start off with the same factors, but they use different formulas, weightings and algorithms in their calculations, which may result in different final scores.
  • The main difference is Equifax's alert system.
  • Equifax's alerts let you know if an inquiry has been made on your Equifax credit report, or if any changes have been made to it.
  • Lenders typically declare consumer credit changes to both credit reporting agencies (Equifax and TransUnion).
  • As a result, if you're signed up for Equifax credit monitoring, you will automatically be alerted to all changes in your credit score, even if the inquiry was initially sent to TransUnion.

Desjardins Identity Protection automatically covers all Desjardins members and clients. It's one of the advantages of doing business with us!

With Desjardins Identity Protection, your assets and transactions at Desjardins are protected. If your identity is stolen, you'll receive individual support from a team of experts, and you can be reimbursed up to $50,000 for some expenses incurred to restore your identity. Psychological support is also available in these situations for members and clients who request it.

The Equifax credit monitoring service is an added component of Desjardins Identity Protection and is offered to Desjardins members and clients for 5 years. It allows you to check your Equifax credit report. In addition, Equifax will monitor your credit activity and send you alerts of key changes. The service also comes with identity theft insurance.

This service lets you check your credit report, including financial commitments you have with any financial institutions. It also includes daily monitoring of your credit report, including internet scanning with alerts if your personal information is found on a suspected fraudulent website, alerts of key changes, and identity theft insurance.

Because it means you can check your credit report whenever you want. Equifax alerts are also a way to protect yourself—you'll be notified whenever there's activity in your credit file or your score changes. It also makes it easy to see the effect that your purchases and financial habits can have on your credit score. Consider it part of your financial management toolbox!

Yes. They’ll need to complete the Equifax activation code form. Once they submit their form, they'll receive their Equifax activation code by email.

No. The Equifax service isn't available for trusts and estates, but they are covered by the other components of Desjardins Identity Protection.

No. The Equifax service isn't available for businesses, but they are covered by the other components of Desjardins Identity Protection.

If you don't have an email address, you'll need to create one to access My Equifax and your credit file.

Contact us by phone

Personal members and clients
1-800-CAISSES (1-800-224-7737)
Monday to Friday: 6 AM to 9 PM
Saturday and Sunday: 8 AM to 6 PM

Business members and clients
1-888-AFFAIRE (1-888-233-2473)
Monday to Friday: 8 AM to 8 PM
Saturday: 8 AM to 4 PM