Relief measures for personal members and clients
COVID-19
Relief measures for personal members and clients
In light of the COVID-19 pandemic, we can help you meet your financial obligations. We review assistance requests on a case-by-case basis.

The following products and services may qualify for assistance:
- Consumer loans and lines of credit (including automobile and durable goods financing)
- Credit cards (including Accord D)
- Emergency loans
- Mortgages and home equity lines of credit (including Versatile lines of credit)
Assessing your financial situation
- Draw up a budget based on your current situation and scale back on non-essential expenses.
- Make a list of the loans and credit you have at different financial institutions.
- Check if you qualify for government relief measures.
- Find out if you're covered by our individual job loss insurance.
- Dip into your savings or emergency fund, if possible.
- Use credit with caution. Avoid taking out cash advances on your credit card
Learn more about Canada's COVID-19 Economic Response Plan - External link. Opens in a new window.
Learn more about Desjardins insurance options - External link. Opens in a new window.
Assistance for loans, lines of credit and credit cards
If you're unable to make your payments even after having reviewed your budget and needs, contact us for assistance. Be aware that certain relief measures, if granted, might impact your credit report.
If you already missed some payments or think you can't make the next ones, call 1-800-CAISSES (1-800-224-7737) or contact your caisse to know your options.
Requesting assistance
To request financial assistance, you must be registered for AccèsD and fill out the form to determine your needs. Once you've submitted your request, we'll contact you to schedule an appointment.
If you're registered for AccèsD
Submit a financial assistance request - External link. Opens in a new window.
If you're not registered for AccèsD
For more information, contact your caisse directly or call (1-800-224-7737).
For help with credit cards and Accord D financing, please call the number on the back of your card.
1. Except for deliveries made via third-party services like Uber Eats, SkipTheDishes, Instacart and Amazon Flex.