Relief measures for personal members and clients


Relief measures for personal members and clients

In light of the COVID-19 pandemic, we can help you meet your financial obligations. We review assistance requests on a case-by-case basis.

The following products and services may qualify for assistance:

  • Consumer loans and lines of credit (including automobile and durable goods financing)
  • Credit cards (including Accord D)
  • Emergency loans
  • Mortgages and home equity lines of credit (including Versatile lines of credit)

Assessing your financial situation

Assistance for loans, lines of credit and credit cards

If you're unable to make your payments even after having reviewed your budget and needs, contact us for assistance. Be aware that certain relief measures, if granted, might impact your credit report.

If you already missed some payments or think you can't make the next ones, call 1-800-CAISSES (1-800-224-7737) or contact your caisse to know your options.

Requesting assistance

To request financial assistance, you must be registered for AccèsD and fill out the form to determine your needs. Once you've submitted your request, we'll contact you to schedule an appointment.

For more information, contact your caisse directly or call (1-800-224-7737).

For help with credit cards and Accord D financing, please call the number on the back of your card.

Resuming payments

If a payment deferral request that you made in the past is coming to an end soon, you'll have to resume your payments once the deferral period ends. See the terms for resuming payments on your financing products.

Learn more about resuming payments

Other measures we've put in place to help you

Home and auto insurance relief measures

If you're using your vehicle to make deliveries1, you may be eligible for free temporary auto insurance coverage.

Are you working from home? We're temporarily increasing the insurance limit for losses affecting home-based business property to $10,000, at no extra cost.

Contactless payment limit increased to $250

We increased the tap limit on our credit and debit cards from $100 to $250 at all retailers with Desjardins payment terminals.

Contact us

We're here to answer all your questions.

Call us toll-free, from anywhere in Canada or the U.S.:

Or have us call you at the time of your choice.

Please note that our teams are experiencing a high volume of calls. We'll do our best to answer you as soon as possible.

1. Except for deliveries made via third-party services like Uber Eats, SkipTheDishes, Instacart and Amazon Flex.