Call centres

Want a job where you can assist a broad range of clients and advance your career while maintaining work-life balance? Join one of our call centre teams.

Job in demand

We're always looking for qualified candidates for the role of customer service advisor. Find out if this job is for you.

About the customer service advisor role

Make a difference in people's lives

When you work at one of our call centres, you do much more than answer the phone. You identify our members' and clients' needs and offer them personalized solutions. You also answer their questions about our products and services.

What drives you

  • Taking on challenges
  • Helping others and feeling useful
  • Working in a team
  • Using cutting-edge tools and technology
  • Working in a stimulating environment
  • Developing your career

Your top strengths

  • Empathy and listening skills
  • Communication skills
  • Curiosity
  • Analytical skills
  • Adaptability

Enjoy comprehensive benefits

In addition to career development opportunities and a high level of autonomy, you'll also enjoy these special perks.

  • Possibility of working from home
  • Work-life balance
  • Employer-paid training from day one
  • Defined benefit pension plan
  • Competitive salary

Featured fields

Description

Johanna Rienzo, Accident Benefits Advisor

1 min 42 s

Johanna's talent is what moves Desjardins Group forward.

Transcript

Johanna Rienzo, Accident Benefits Advisor

1 min 42 s

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Music in background.]

[On-screen text: Desjardins, #inspired employer]

Johanna: Something that was difficult for me when I was growing up was I was very shy. I grew up with a twin brother. I always had that person around me—because we did everything together—to kind of hide behind and let him speak for me. So I think that overcoming my shyness is something that's really been an asset to me in this position.

My name is Johanna Rienzo and I'm an accident benefits advisor at Desjardins.

[on the phone]: Maybe what we'll do is we'll get someone in contact with you to visit you at your work.

My typical day would be talking with clients, asking them what the details of their claim are, reviewing their policy coverage with them. I think to be a good accident benefits advisor, you have to have very good communication skills and you have to be very organized.

[On-screen text: #goodcommunicator]

Johanna: The advantages to working at Desjardins are endless: all the employees are so happy, the benefits are great, you're treated like family. There are so many advantages to grow with your career. I get motivated to go to work every day because I feel like I'm making a difference. I feel like the clients that we have at Desjardins and the people that we speak to on a daily basis really appreciate the work that we put into our position every day.

[On-screen text: Her talent is what moves us forward. Your talent is what moves us forward.]

[On-screen text: Tell us about your talent. Apply now at desjardins.com/careers.]

[On-screen images: Facebook logo. Twitter logo. LinkedIn logo. Desjardins logo.]

END OF TRANSCRIPT

Property and casualty insurance

If your strengths include empathy and professionalism, consider a job in P&C insurance. Join one of our teams at a caisse or Client Relations Centre.

Property and casualty insurance agent

Help clients make informed decisions about their auto and home insurance coverage.

Claims advisor

Guide clients through the claims process with compassion and dedication.

Client relations

We have a wide range of jobs in client relations. Choose a role that aligns with your career interests and grow from there.

  • Customer service advisor
  • Credit analyst
  • Fraud prevention agent
  • Investment and financing advisor
  • Recovery advisor
  • Sales and business development advisor

How we hire

Find out about our hiring process and how to apply.