Pay with Google Pay

Yes. Google Pay is as safe as using a credit or debit card.

When you make a purchase, Google Pay uses a device-specific number. So your physical card number is never stored on your device, and your information is never shared with merchants during payment.

Your Desjardins card purchases through Google Pay are protected by the Visa Zero Liability policy, the Mastercard Zero Liability Protection and the Interac® Zero Liability policy.

To use Google Pay, your device must be passcode-protected (pattern, password or fingerprint). If you delete your passcode, Google Pay will delete your cards for your protection.

Learn more about contactless technology.

If you believe that your Desjardins card information used with Google Pay have been stolen or compromised in any way, you must immediately contact a customer service representative at one of the following numbers:

Credit card and prepaid card

• Montreal area: 514-397-4415, option 5
• Toll-free: 1-800-363-3380, option 5

Desjardins Access Card (debit card)

• Montreal area: 514-281-9289
• Toll-free: 1-800-361-5121

If your device has been lost or stolen, you can locate your device, lock it and delete data using the Android Device Manager - External link. This link will open in a new window..

When adding your card to Google Pay, an authorization for a small amount of less than $2 appears temporarily in your card account's list of unbilled authorized transactions on AccèsD. This authorization only serves to validate your card. However, this amount will never be charged and the authorization will disappear within 5 to 7 working days.

To learn more about compatible Android products, go to the Set up Google Play page - External link. This link will open in a new window..

Personal debit and credit cards.

Private label cards, Business cards and U.S. Visa cards are not eligible for Google Pay.

The first card added to Google Pay will be automatically set up as the default card. You can set up your Desjardins card as the default card in Google Pay by doing the following:

To select your default card

1. Open the Google Pay app.
2. Select the Cards icon at the bottom of the screen.
3. Activate Default for contactless purchases.

Keep in mind that selecting a default card does not prevent you from using another card in Google Pay when making a purchase.

To select another card at the time of payment

1. Open the Google Pay app.
2. Select the Cards icon at the bottom of the screen.
3. Select the card to use for the transaction.
4. Hold the back of your device to the payment terminal.

Yes. The card will have to undergo the same verification process on each phone it's added to. You can also add more than 1 card to Google Pay.

While internet access is not required at all times to use Google Pay, your device must be connected to the Internet (cellular data network or Wi-Fi connection) when signing up for the service and from time to time afterwards.

No. There are no additional fees associated with using Google Pay. As for billing purposes, Google Pay transactions are considered the same as card transactions.

You can pay for purchases of approximately $100 and less in-store. This limit applies to transactions made with your prepaid card, Desjardins credit card and Desjardins Access Card (debit card). The amount may vary depending on the merchant and whether you're shopping online or using an app.

Yes. As long as you've complied with the service's terms of use, you won't be held responsible for any fraudulent transactions charged to your account thanks to your card's Zero Liability protection. If this is the case, Desjardins will refund you the amount of the fraudulent transactions.

When you sign up to Google Pay, a card number specific to your phone and different from your physical card is created. That number appears on your transaction receipts. This ensures that merchants you use your card with won't have access to your personal information and won't know your card number.

For your Desjardins credit or prepaid card, no action is required on your part. Your card will be automatically replaced in Google Pay.

For your Desjardins Access Card (debit card), you must add your new card to Google Pay.

If your physical card number changes after you've upgraded cards, you must add your new card to Google Pay.

Yes. Transactions made with Google Pay count for contactless transactions.

Google payments center lets you view, update, add or remove payment methods across different Google products. When adding a card to Google Pay, it is automatically added to the Google payments center - External link. This link will open in a new window..

You can unsubscribe from the Google payments center. If a card is added after you've unsubscribed from the Google payments center, the information entered in Google Pay will not be saved in the Google payments center.