Measures for those affected by the war in Ukraine

We're here for the Ukrainian community and all those impacted by the humanitarian crisis.

Here for you

We're offering a variety of support and relief measures to help you through this difficult time.

Are you a refugee?

Are you a member or client?

Support for refugees

We’ve implemented support measures to help you settle in more easily. Many of our advisors speak Ukrainian or Russian. If there’s someone available, we’d be happy to serve you in your preferred language.


Key support measures

  • Visitors to Canada Insurance for healthcare and emergency services. Upon your arrival, benefit from one free month (to subscribe: 1-855-440-9884)
  • Free international money transfers, (CAN$ and US$) to the following countries: Ukraine, Estonia, Hungary, Latvia, Lithuania, Moldova, Poland, Romania and Slovakia
  • An account with a free monthly plan and unlimited transactions, for 2 years
  • A free credit card with no annual fee that requires no credit history
  • Free legal assistance by phone (1-877-871-3294, option 1)
  • 4 hours of free, 24/7 psychological assistance by phone (1-877-871-3294, option 2)
  • Potential recognition of your previous driving experience as a primary driver in your country of origin when getting an auto insurance quote

Contact us

We’re here to answer all your questions and help you every step of the way.

By phone

Montreal area:
514-875-4266, option 1

Elsewhere in Canada:
1-877 875-1118

At a caisse

Make an appointment at a caisse.

Find a caisse

Support for our members and clients

We share your concerns about the war in Ukraine. Depending on your circumstances, you may be eligible for certain relief measures to help you provide financial support to your loved ones impacted by the crisis.


Key relief measures

  • Free international money transfers, (CAN$ and US$) to the following countries: Ukraine, Estonia, Hungary, Latvia, Lithuania, Moldova, Poland, Romania and Slovakia
  • Personalized support to explore potential relief options (emergency line of credit, debt management, etc.)
  • Withdraw from savings accounts without paying a penalty
  • Personalized advice with regards to your home and auto insurance for those experiencing financial struggles

Contact us

We're here to answer your questions and give you personalized advice.

Toll-free, from anywhere in Canada or the US:
1 800 CAISSES (1-800-224-7737)

Have us call you when it's convenient

Schedule a call

A call for solidarity

We donated $100,000 to the Ukraine Humanitarian Crisis Appeal; a fundraising campaign hosted by the Canadian Red Cross. We encourage all our members and clients who can to give generously.

Donate to the Canadian Red Cross

If you participate in the BONUSDOLLARS® Rewards Program you can make a donation with your Desjardins credit card and use your BONUSDOLLARS to cover the donation amount. You can do this online through AccèsD or by phone at 1-800-363-4345.

® BONUSDOLLARS is a registered trademark of the Fédération des caisses Desjardins du Québec

  1. This offer is for a limited period of time only and may be modified at any moment without prior notice.
  2. This offer is on demand and may be modified at any time without notice. Certain conditions apply. Contact one of our consultants to verify your eligibility for this offer. The fee waiver applies only to the Unlimited plan and ends 24 months after the end of the month in which the account is opened.
  3. This offer is on demand and may be modified at any time without notice. Certain conditions apply. Contact one of our consultants to verify your eligibility for this offer. Desjardins conducts a credit risk assessment before issuing credit cards and setting credit limits.
  4. This offer is on demand and may be modified at any time without notice. Certain conditions apply. Contact one of our consultants to verify your eligibility for this offer. Legal assistance is a telephone service provided in English and French. This service is offered free of charge and temporarily as a support measure to refugees who qualify for our package for newcomers. We answer questions in all areas of law covered in Canada by federal and/or provincial laws, excluding immigration law and tax law. The call back from a lawyer is carried out within 48 hours following the opening of the file during working days. Our lawyers are available Monday to Friday from 9:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. except on public holidays.
  5. This offer is on demand and may be modified at any time without notice. Certain conditions apply. Contact one of our consultants to verify your eligibility for this offer. Psychological assistance is a telephone service provided in English and French. This service is offered temporarily as a support measure to refugees who qualify for our package for newcomers. This offer is limited to 4 hours of free, 24/7 psychological assistance by phone, including public holidays.
  6. This offer may be modified at any time without notice. Contact one of our insurance agents or advisors to verify your eligibility for this offer. Certain conditions, exclusions, limitations may apply. Automobile, property and business insurance products are underwritten and distributed by Desjardins General Insurance Inc., provider of automobile, property and business insurance in Quebec, and by Certas Direct Insurance Company and Certas Home and Auto Insurance Company in Ontario and Alberta. Auto Insurance is not available in Manitoba, Saskatchewan and British Columbia due to government-run plans.
  7. This offer is on demand and may be modified at any time without notice. Certain conditions apply. Contact one of our damage insurance agents to verify your eligibility for this offer. Applicable to a fixed-term savings deposit before the maturity date. The withdrawal must be intended to be used to provide assistance to a person affected by the Ukrainian humanitarian crisis. The accrued interest will be paid in full without penalty at the time of the withdrawal.