Member dividends

Member dividends

Sharing is in our nature

  • $330 million in member dividends for 2020
  • 95% of members eligible for dividends
  • More than $50 million in community dividends

What are member dividends?

Member dividends are a reflection of our cooperative difference, and one of the advantages of being a caisse member. They're amounts that come out of caisse and Desjardins Group year-end surplus earnings, paid out to personal and business members under certain conditions.Some of these surplus earnings are also used to finance local community projects.

When are member dividends paid out?

The members of each caisse voted on how to distribute their surplus earnings from 2020. Your dividend amount was calculated based on the outcome of your caisse's vote. Member dividends were paid out between May 31 and June 14, 2021. Your dividend was deposited in your account, whether you voted or not.

Track the 2020 member dividend payout

  1. AGMs between March 29 and April 25, 2021
  2. Member dividends
    are calculated
  3. Member dividends
    are paid out between May 31 and June 14, 2021
  4. 2020 member dividends
    are deposited

Your dividend amount on AccèsD

Find it quickly and easily

You can log in to AccèsD to see personalized information, including the amounts you've received for volume and product dividends.

Personal AccèsD members: Log in from the mobile app home page, then under Quick access, click the My dividend icon. On AccèsD Internet, the My dividend section is in the right-hand menu of the AccèsD overview page.

Log in

How do member dividends work?

There are 2 categories of member dividends: volume dividends and product dividends. To see if you qualify for either or both, read on.

Volume dividends

The amount of your volume dividend is based on your business volume in each of the following 4 product lines:

  • Accounts
  • Loans and credit
  • Savings and investments
  • Insurance
    (personal members only)

Your volume dividend amount is calculated according to your average balance in each product line and your insurance premium throughout the last year. You earn a rate on every $1,000 in volume based on the outcome of the members' vote.

We'll send you a tax slip for the following products:

  • Accounts
  • Non-registered savings
  • Funds

Product dividends (personal members)

The maximum amount of the product dividend is $50. To qualify, you must have had at least 1 eligible product throughout the last year in each of the following 4 product lines:

  • Accounts
  • Cards, loans and credit
  • Savings and investments
  • Insurance

Product dividends reward your loyalty and engagement.

We'll send you a tax slip for product dividends.

If you're 30 or under

All you need is 1 eligible product in 3 of the 4 product lines to qualify for the product dividend.

Eligible products

Community dividends

More than $50 million

Another reflection of our cooperative nature is our members' commitment to fostering social change. One way they do this is by paying dividends back to the community. These dividends help caisses support local projects through their Community Development Fund.

Contact your caisse to find out how it's involved in the community.

Find a caisse


Contact us

Personal members

Call 1-800-CAISSES (1-800-224-7737), options 2-2
or contact your caisse

Business members

Call 1-888-233-2473

Discover our cooperative difference

Desjardins Group is Canada's leading cooperative financial group.

Learn more - How cooperatives work

  1. You must have been a caisse member during the last fiscal year to be eligible for member dividends.
  2. For a caisse to pay member dividends, 2 conditions must be met:
    • Desjardins Group must have the financial capacity to pay member dividends.
    • Members of the caisse must decide that it will pay member dividends. Members attending the caisse's annual general meeting decide how much of the surplus earnings will be distributed as member dividends or paid into the Community Development Fund, in accordance with all applicable legal requirements.
  3. Business members are not eligible for volume dividends on insurance products.
  4. Business members are not eligible for the product dividend.
  5. Average monthly volume held or due, weighted based on how long you held or used the product
  6. Maximum of $50 for members that meet the eligibility criteria for 12 months.
  7. Members must be age 30 or under on January 1—the start of the fiscal year—to qualify for this advantage.
  8. Conditions may apply. For more information, please contact your caisse.