Member dividends

Member dividends

You share
Desjardins's values,
and Desjardins
shares back

  • $317 million will be paid out in individual member dividends
  • 95,000 more young people received member dividends for 2019
  • 2.1 million insured members will benefit from the inclusion of insurance products in the dividend calculation

What are member dividends?

Member dividends are a reflection of our cooperative difference, and one of the advantages of being a caisse member. They're amounts that come out of caisse and Desjardins Group year-end surplus earnings, paid out to personal and business members under certain conditions. Some of these surplus earnings are also used to finance local community projects.

When will member dividends be paid out?

Individual member dividends for 2019 were paid out between October 19 and November 3, 2020.

The members of each caisse voted on how to distribute their surplus earnings from 2019. Your dividend amount was calculated based on the outcome of your caisse's vote.

Track the 2019 member dividend payout

  1. Special general meetings are held and members vote on the sharing of surplus earnings
  2. Member dividends are calculated
  3. Member dividends are paid out
    October 19 to November 3
  4. Member dividends are deposited

Your dividend amount on AccèsD

Find it quickly and easily

Log in to AccèsD to see a clear and detailed breakdown of your dividend amount.

Personal AccèsD members: Log in from the mobile app home page, then under Quick access click the My dividend icon. On AccèsD Internet, the My dividend section is in the right-hand menu of the AccèsD overview page.

Log in

How do individual member dividends work?

There are 2 categories of individual member dividends: volume dividends and product dividends. To see if you qualify for either or both, read on to learn how they're calculated.

Volume dividends

Your volume dividend is a personalized amount based on your business volume in each of the following 4 product lines:

  • Accounts
  • Loans and credit
  • Savings and investments
  • Insurance
    (personal members only)

This dividend is calculated using your average balance or insurance premium from the past year for each product line.

What's new this year

  • Insurance products are now included.
  • It's easier to calculate: You get a certain amount for every $1,000 in volume.

Product dividends

Your product dividend is a flat amount of $50 if you had at least 1 eligible product throughout the last year in each of the following 4 product lines:

  • Accounts
  • Cards, loans and credit
  • Savings and investments
  • Insurance

This dividend rewards your loyalty and engagement.

If you're age 30 or under

All you need is 1 eligible product in 3 of the 4 product lines to qualify for the product dividend.

Community dividends

$47 million

Another reflection of our cooperative nature is our members' commitment to fostering social change. One way they do this is by paying dividends back to the community. These dividends help caisses support local projects through their Community Development Fund.

Contact your caisse to find out how they're involved in the community.

Find a caisse


Contact us

Personal members

Call 1-800-CAISSES (1-800-224-7737), options 2-2
or contact your caisse

Business members

Call 1-888-233-2473

Discover our cooperative difference

Desjardins Group is Canada's leading cooperative financial group.

Learn more - How cooperatives work

  1. You must have been a caisse member during the last fiscal year to be eligible for member dividends.
  2. For a caisse to pay member dividends, 2 conditions must be met:
    • Desjardins Group must have the financial capacity to pay member dividends.
    • Members of the caisse must decide that it will pay member dividends. Members attending the caisse's annual general meeting decide how much of the surplus earnings will be distributed as member dividends or paid into the Community Development Fund, in accordance with all applicable legal requirements.
  3. Average monthly volume held or due, weighted based on how long you held or used the product.
  4. Business members are not eligible for volume dividends on insurance products.
  5. Maximum of $50 for members that meet the eligibility criteria for 12 months.
  6. Business members are not eligible for the product dividend.
  7. Members must be age 30 or under on January 1—the start of the fiscal year—to qualify for this advantage.
  8. Conditions may apply. For more information, please contact your caisse.