FAQ – AccèsD Affaires – Logging in to AccèsD Affaires

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

If you username is your card number, Yyou'll be prompted to answer a few questions to verify your identity. You'll then be able to create your new password.

If you're having trouble getting a new password, call 1-888-233-2473.

To sign up for AccèsD Affaires service, you must first:

  • Be a member of a caisse.
  • Have a Desjardins Access Card.

If you already meet these conditions, see the AccèsD Affaires registration page.

To become a member or open a business account, make an appointment with an advisor at a caisse.

Yes, you can save your user code to log on to AccèsD Affaires more easily. Up to 6 different codes can be saved.

Learn more about saving your user code.

This measure is necessary to allow the system to analyze the Internet source of the log-on page. The page displayed will be determined by the results of this analysis.

For example, if you enter your card number or user code on a computer you usually use, the password entry page which includes your image and personal phrase will be displayed. However, if you enter your card number or user code from a computer you don't usually use, the system will ask you one of your personal questions to confirm your identity.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Never enter your password if either of these elements is missing!

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

The enhanced login procedure acts on 2 levels. Every time you want to log in to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.

If we detect that you are trying to log in from a computer other than your usual computer, we will ask you one of your security questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.

If you see the image and personal phrase you selected when configuring your security settings, that means that you are logged in to the genuine AccèsD or AccèsD Affaires site.

You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires.

Never enter your password if either your image or personal phrase is missing!

Learn more about Security.

The log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.

You can look up or modify your security settings through Profile and preferences, then Security and password under Security settings in AccèsD and AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

If you log on from a computer you don't normally use, we will ask you 1 of the 3 security questions you selected when configuring your security settings.

Since you're the only one to know the answer to your security question, unauthorized attempts to log on will be prevented.

Click Profile and preferences in the right-hand menu to change your security settings.

No. The security questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual. Desjardins will only ask your security questions when you're logging on to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.

You can look up or modify your security settings through Profile and preferences, then Security and password under Security settings in AccèsD and AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.

For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.

However, if you do not answer a question correctly after several tries, your AccèsD password or AccèsD Affaires user code will be suspended as a precaution. You will then have to contact us to reactivate your access.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

Yes, you can use several computers that will be part of your log on habits. The system might ask you a personal question when you're using a non-usual computer.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

Yes. Login habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual log-on source and be a non-usual log-on source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

When you sign up for this service, a cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log on to AccèsD or AccèsD Affaires, our Web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.

The system will ask you one of your personal questions if it cannot recognize your computer.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you're logging on from your personal computer.

You can look up or modify your security settings through Profile and preferences, then Security and password under Security settings in AccèsD and AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

No. You always need your card number or user code and password to log on to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.

However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately click on User file in AccèsD or the Personalize tab in AccèsD Affaires to change it.

For more information, see How to protect yourself.

You can modify your security settings through Profile and preferences, then Security and password under Security settings in AccèsD and AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g., antivirus software, spyware).

For more information, see How to protect yourself.

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