FAQ – AccèsD Affaires – Logging in to AccèsD Affaires
- On the login - This link will open in a new window. page, click Forgot your password?
- Ask your AccèsD Affaires account administrator to change your password.
If you have trouble getting a new password, call 1-888-233-2473.
To sign up for AccèsD Affaires service, you must first:
- Be a member of a caisse
- Have a Desjardins business account and a Desjardins Access Card
If you already meet these conditions, see the AccèsD Affaires registration page.
To become a member or open a business account, make an appointment with an advisor at a caisse.Yes, you can save your user code to log in to AccèsD Affaires more easily. Up to 6 different codes can be saved.
Learn more about saving your user code.
The login system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.
You can look up or modify your security settings in the Security section in the right-hand menu on AccèsD and AccèsD Affaires.
If you log in from a computer you don't normally use, we will ask you 1 of the 3 security questions you selected when configuring your security settings.
Since you're the only one to know the answer to your security question, unauthorized attempts to log in will be prevented.
Click Security in the right-hand menu to change your security settings.
No. The security questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log in to AccèsD or AccèsD Affaires from a computer deemed non-usual. Desjardins will only ask your security questions when you're logging in to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.
You can look up or modify your security settings in the Security section in the right-hand menu on AccèsD and AccèsD Affaires.
Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.
For example, the system would consider "Saint-Paul," "St-Paul" and "St. Paul" as equivalent answers.
However, if you do not answer a question correctly after several tries, your AccèsD password or AccèsD Affaires user code will be suspended as a precaution. You will then have to contact us to reactivate your access.
You can change your security settings in the Security section in the right-hand menu on AccèsD and AccèsD Affaires.
Yes, you can use several computers that will be part of your log in habits. The system might ask you a personal question when you're using a non-usual computer.
Yes. Login habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual login source and be a non-usual login source for a friend using your computer for the first time. In such case, we might ask your friend one of their personal questions in order to verify their identity.
When you sign up for this service, a cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log in to AccèsD or AccèsD Affaires, our web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.
The system will ask you one of your personal questions if it cannot recognize your computer.
Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you're logging in from your personal computer.
You can look up or modify your security settings in the Security section in the right-hand menu on AccèsD and AccèsD Affaires.
No. You always need your card number or user code and password to log in to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.
However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately change it in the Security section in the right-hand menu on AccèsD Affaires.
You can change your security settings in the Security section in the right-hand menu on AccèsD and AccèsD Affaires.
Various web browsers are supported by the AccèsD and AccèsD Affaires login system.
See the list of supported browsers.
No software installation is required.
No. These measures increase the level of protection of your personal information available on AccèsD and AccèsD Affaires, but do not replace other security software (for example, antivirus software, antispyware).
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