4 steps of the claims process
We pay the death benefit within 30 days of receiving the required documents if your claim is approved.
A life insurance policy is unclaimed when the beneficiaries don't claim the death benefit after the death of the insured person.
You can request a policy search through the Ombudsman for Life and Health Insurance External link..
To request a search, you must:
- Have reason to believe that a policy exists
- Provide information about the deceased