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Life insurance claims

Call us to file a life insurance claim.

1-888-558-5525  Phone number of Desjardins Insurance. This link opens your phone app.

For group life insurance claims

If the person who died has life insurance through their employer, see how to file a group insurance claim.

4 steps of the claims process

  1. Informa­­tion

  2. Document­ation

    Fill out the claim form and gather the required supporting documents. Send everything through our secure site or by mail (address listed on the form).

  3. Analysis

    Once we receive the required documents, we review your claim. Then we contact you to let you know if your claim is approved. We also establish the payment method, if necessary.

  4. Payment

    If your claim is approved, you receive the death benefit specified in your policy.


How long does it take to receive a life insurance death benefit?

We pay the death benefit within 30 days of receiving the required documents if your claim is approved.

What is unclaimed life insurance?

A life insurance policy is unclaimed when the beneficiaries don't claim the death benefit after the death of the insured person.

How can I find out if a deceased person had life insurance?

You can request a policy search through the Ombudsman for Life and Health Insurance External link..

To request a search, you must:

  • Have reason to believe that a policy exists
  • Provide information about the deceased

File a life insurance claim

By phone

Monday to Friday: 8 AM to 7 PM

1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.

Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.