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Accident insurance claims

Need to file an Accirance accident insurance claim? Here's what you need to know.

Accidental injury

To make a claim for:

  • Hospitalization
  • Disability (students ages 16 to 24)
  • Loss of use
  • Dismemberment
  • Coma
  • Other expenses

Fill out the Accident claim form and ask your doctor to complete the medical statement section.

Then send it through our secure site or by mail (address listed on the form).

Good to know

You're responsible for any fees your doctor charges to complete the medical statement.


To make a claim for a fracture, fill out the claim form and include a copy of the radiology report. The medical statement is not required.

Accidental death

To make a claim for accidental death, call us at 1-877-838-5423 Phone number of Desjardins Insurance. This link opens your phone app. You don't need to fill out the claim form.

How long does it take to receive accident insurance benefits?

If your claim is approved, we make payments within 60 days of receiving the required documents.

File an Accirance insurance claim

By phone

Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8:30 AM to 4:30 PM (Eastern Time)

1-877-838-5423 Phone number of Desjardins Insurance. This link opens your phone app.

Claim forms

Accirance accident insurance

Life, disability or critical illness insurance

Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.