Desjardins Trust

Desjardins Private Management

Encryption and Decryption

Our Website uses 40-bit and 128-bit encryption technology to ensure that unauthorized parties cannot access your personal information. Data sent from the user's PC is encrypted before transmission. Encryption converts the data into a format that can be safely transmitted over the Internet. Encrypted data cannot be read until it reaches its destination and is decoded, using a decryption key.

Digital Authentication

A digital authentication certificate is issued and managed by a recognized and trusted certification authority. Desjardins Trust uses VeriSign, a world leader in certificate authentication, to ensure the encryption of client data and certify that it originates in Desjardins Trust.

User Authentication

Only users with the correct combination of User Code and Personal Identification Number (PIN) are granted access to the Website. The user code is unique to each fund company and the PIN is unique to each individual.

Emailing Desjardins Trust

It should be noted that email transmissions to Desjardins Trust are not secure. However, they are secure once they reach us. You should therefore avoid sending confidential data and information in any email to us.

The confidentiality of personal information and your security are important to us.

Desjardins Trust has taken all the required measures to ensure the confidentiality and security of your personal information. We have a strict internal policy whereby your file can only be accessed by employees whose professional duties require them to do so. The information we have about you can never be released or sold.

Why do we need your personal information?

There are many reasons we need your personal information, but the main ones are:

  • To allow us to meet your needs by providing you with suitable products and services
  • To stay in contact with you
  • To comply with legal requirements

The right not to provide personal information

Although we need this information to properly meet your needs, you may, at any time, refuse to provide or withhold certain personal information. However, in that case, we will not always be able to deliver a complete range of services, advise you properly or meet some of your needs.


Cookies are used to browse from one function to another without using your User Code or Personal Identification Number. Cookies must be activated in order to continue browsing after you have obtained your account listing. We are the only ones who can read your cookies.

Steps you can take to improve your security

Although we do everything possible to ensure your security, there are certain steps you can take to help:

Password: The first time you enter Private Access, you will be required to choose a new password to replace the password you were previously assigned. Once you do so, you will be the only person who knows your password.

Your new password must have at least eight characters. One character must be an uppercase (capital) letter, one a lowercase (small) letter and one a number. Do not choose a password based on personal information. Always keep your password secret.

We recommend that you regularly change your password. When you do, be sure not to use part of a former password. To change your password, use the Password Change function in the Private Access section.

Empty your browser's cache: At the end of each on-line session of financial transactions, it's important to empty your browser's cache. This will prevent intruders from gaining access to your personal financial information. For more details on how to empty your cache, please contact us by using the TO CONTACT US tab.

Take the time to end your session properly: You will reduce the risk of intrusion by taking the time to end your session properly. Although you will be disconnected automatically after an idle period, it is best if you log out yourself once you have completed your transactions and thus reduce the amount of time until the automatic disconnection.