Desjardins Financial Services Firm Inc.

The mission of Desjardins Financial Services Firm is to protect caisse members who obtain investment funds or financial planning services from one of its representatives. It does so by ensuring compliance of standard practices by its group savings representatives and financial planners and by investigating complaints made against them. As a result, when members contact their caisse to obtain mutual fund shares or financial planning services, they are directed to a Desjardins Financial Services Firm mutual fund representative or financial planner.

Desjardins Financial Services Firm Inc. was created to meet the requirements of securities regulations. The regulations require that financial institutions, such as Desjardins caisses, offer mutual funds only through an investment firm.

In Quebec, Desjardins Financial Services Firm Inc. is registered with the Autorité des marchés financiers as a mutual fund brokerage and financial planning services firm. In Ontario, the Firm is registered with the Ontario Securities Commission as a mutual fund dealer.

Complaint processing

Desjardins Financial Services Firm Inc. has an efficient procedure to process complaints from clients who are dissatisfied with a financial product or service provided by Desjardins Financial Services Firm Inc.

This document is currently given to any investor who opens an account with Desjardins Financial Services Firm Inc. as well as any client living in Canada who files a complaint about a Desjardins Financial Services Firm Inc. product.

Complaint processing at Desjardins Financial Services Firm Inc. (PDF, 86 KB)

Information on conflicts of interest

The Canadian Securities Administrators (CSA) recently implemented client-focused reforms that require brokers and mutual fund representatives (MFR) to better align their interests with those of their clients. These reforms include a major change concerning the management of conflicts of interest and ensure clients understand their relationship with their broker and MFR.

What is a conflict of interest?

A conflict of interest exists when the interests of different parties (such as those of a client and an MFR) are inconsistent or divergent, when an MFR might be tempted to put their own interests ahead of those of their clients, or when an MFR's judgment is compromised.

A conflict of interest is considered "material" when it could reasonably be expected to have an impact on a client's decisions or on the MFR's recommendations or decisions.

The CSA's reforms strengthen the obligation to disclose and address conflicts of interest. Accordingly, Desjardins Financial Services Firm (DFSF) must provide a written disclosure to clients regarding all material conflicts of interest that affect them. This disclosure must describe the nature and extent of the conflicts, their potential impacts and how they'll be addressed. DFSF must also address material conflicts in the client's best interest and avoid any conflict that can't be addressed in the client's best interest.

DFSF ensures that reasonable and equitable policies and measures are put in place to effectively control any type of conflict. It assesses the level of risk associated with each conflict and avoids any circumstances that involve a serious conflict of interest or that present a very high risk for its clients.

The document below contains the statement of principles on material conflicts. As of June 2021, it will be given to any client who opens an account with DFSF.

Information on conflicts of interest (PDF, 109 KB)