Fédération des caisses Desjardins du Québec has adopted policies to protect its clients and reputation. In addition to its Privacy Policy, Desjardins complies with National Instrument 24-101 – Institutional Trade Matching and Settlement.

At Fédération des caisses Desjardins du Québec, our privacy policy is part of our commitment to offer our clients quality service. This is why protecting your personal information is one of our highest priorities.

To this end, Fédération des caisses Desjardins du Québec takes every possible measure to protect the privacy of the personal information it has on file.

Even though Fédération des caisses Desjardins du Québec does not usually do business directly with individuals, it takes every precaution to protect the privacy of the personal information it has on file.

The collection, use or disclosure of personal information will only be done for the purposes of transactions in the context of specific products and services.

Your personal information will never be sold or disclosed to third parties unless required. Fédération des caisses Desjardins du Québec may use some personal information to generate statistical information or learn how to better meet its clients' needs. Any sharing of information with other Desjardins Group components will be done in such a way as to protect your identity.

We will obtain your consent at the time your file is opened or when verifying the information it contains. Information will only be used within legal guidelines.

You may request to view and correct any personal information we have on file for you. To access this information, please contact the Compliance Division.

To find out more or to register a complaint about the collection of personal information, please write to:

Director, Corporate Services Compliance
1, complexe Desjardins
19e Tour Sud, PA07, C.P. 34
Montréal (Québec) H5B 1E4
Phone: 514-281-7411
Fax: 514-285-0568

Standard that provides a framework for ensuring a more efficient and timely settlement processing of trades. Any party subject to National Instrument must provide a statement that confirms the establishment and enforcing of policies and procedures designed to achieve matching in accordance with the standard.

National Instrument 24-101 – Institutional Trade Matching and Settlement (PDF, 163 KB) - External link. This link will open in a new window.

As a cooperative, Desjardins ensures that the protection of its members is at the heart of its actions.

Given that the International Monetary Fund estimates that the proceeds of crime represent up to 5% of global GDP, Desjardins believes that the financial sector must be engaged in this ongoing global battle. As such, Desjardins plays its own role in ensuring the security of Canadian and international financial systems and takes measures to detect money laundering and terrorist financing activities, as well as any other financial crime.

In order to protect its members, Desjardins has implemented a robust company-wide program aimed at detecting and preventing financial crimes. A large team of experts works with all business sectors throughout Desjardins Group to ensure that all activities are carried out in a manner that reflects its commitment to the fight against financial crime.

The program has been developed to fully comply with Canadian anti-money laundering regulations, as well as all other applicable financial crime laws.

As part of its program, Desjardins Group has put in place robust processes, in particular:

  • An assessment of the inherent and residual risks of money laundering and terrorist financing as they relate to Desjardins's customers, products, and services
  • Record keeping in accordance with applicable laws and regulations
  • Due diligence controls
  • Monitoring of unusual activity
  • Reporting as required by applicable laws and regulations
  • A mandatory ongoing training program for Desjardins employees
  • Program supervision by the Chief Anti-Money Laundering Officer and their team
  • Periodic reporting to the Senior Management Committee and the Board of Directors
  • Independent evaluation of the program's effectiveness

Wolfsberg Questionnaire (PDF, 1.55 MB)

In line with regulatory requirements and the financial industry's best practices, Desjardins Group designed and implemented a centralized anti-corruption program—an initiative consistent with its overall objective to contribute to improving the economic and social well-being of people and communities.

This program sets out the organization's cross-cutting approach on governance and internal control, in order to reduce Desjardins Group's exposure to the operational, reputational and regulatory risks associated with corruption and other irregularities. It aims at adequately preventing, detecting and responding to malicious behaviours in conjunction with external actors.

The Anti-corruption policy, one of the policies and procedures covered by the anti-corruption program, strictly prohibits acts of corruption. It defines corruption as the offer, promise, request, acceptance or transfer of an undue advantage, directly or indirectly, to a person or from a person, to unduly influence or reward the exercise of a professional function or activity. This prohibition extends to facilitation payments, which are payments made to a public official or any authority to expedite or facilitate the performance of any act of a routine nature that is part of the public official's functions.

Desjardins Group's anti-corruption program provides, among other elements, awareness-raising measures and training to employees, managers and the board of directors. It also provides guidance and directives to promote sound decision-making and proper behaviour, in addition to identifying the various options available for disclosing suspicion of corruption and other irregularities.