Compliance

Fédération des caisses Desjardins du Québec has adopted policies to protect its clients and reputation. In addition to its Privacy Policy, Desjardins complies with National Instrument 24-101 – Institutional Trade Matching and Settlement.

At Fédération des caisses Desjardins du Québec, our privacy policy is part of our commitment to offer our clients quality service. This is why protecting your personal information is one of our highest priorities.

To this end, Fédération des caisses Desjardins du Québec takes every possible measure to protect the privacy of the personal information it has on file.

Even though Fédération des caisses Desjardins du Québec does not usually do business directly with individuals, it takes every precaution to protect the privacy of the personal information it has on file.

The collection, use or disclosure of personal information will only be done for the purposes of transactions in the context of specific products and services.

Your personal information will never be sold or disclosed to third parties unless required. Fédération des caisses Desjardins du Québec may use some personal information to generate statistical information or learn how to better meet its clients' needs. Any sharing of information with other Desjardins Group components will be done in such a way as to protect your identity.

We will obtain your consent at the time your file is opened or when verifying the information it contains. Information will only be used within legal guidelines.

You may request to view and correct any personal information we have on file for you. To access this information, please contact the Compliance Division.

To find out more or to register a complaint about the collection of personal information, please write to:

Director, Corporate Services Compliance
1, complexe Desjardins
19e Tour Sud, PA07, C.P. 34
Montréal (Québec) H5B 1E4
Phone: 514-281-7411
Fax: 514-285-0568

Standard that provides a framework for ensuring a more efficient and timely settlement processing of trades. Any party subject to National Instrument must provide a statement that confirms the establishment and enforcing of policies and procedures designed to achieve matching in accordance with the standard.

National Instrument 24-101 – Institutional Trade Matching and Settlement (PDF, 163 KB) - External link. This link will open in a new window.

Fédération des caisses Desjardins du Québec's declaration regarding its obligations pursuant to the USA PATRIOT Act.

USA PATRIOT Act certification (PDF, 2.64 MB) - External link. This link will open in a new window.