Caisses Desjardins du Québec and Caisses populaires de l'Ontario [Change site]

Log-on procedure

Q. What do I do if I've forgotten my password?
A. To get a new password:
  • Log on to AccèsD
  • Enter your card number and click Enter
  • On the next page, click on Forgot your password?

The system will then ask you several identification questions.

If you answer them correctly, you will be asked to choose a new password. If you can't answer the questions, call 1-800-CAISSES (1-800-224-7737).

The first time you use your new password, the system will ask you to validate your authentication questions.

Log on to AccèsD

Q. Why did the AccèsD and AccèsD Affaires log-on procedure change?
A. The new AccèsD and AccèsD Affaires log-on procedures were set up to maintain our high security standards.

When you see your personal phrase and image on the screen, you know you are on the genuine AccèsD or AccèsD Affaires site. Never enter your password if either of these elements is missing.

If you encounter difficulties, contact our Internet technical support team at 1-877-253-7350.

Find out more about the new AccèsD and AccèsD Affaires log-on procedure.

Q. How do I change my AccèsD password?
A. To change your AccèsD password, simply :
  • Log on to AccèsD with your current password.
  • Click on User filer in the upper right hand corner of the AccèsD header, and then on Change password in the left-hand menu.

If you've forgotten your password, you can get a new one by clicking on Forgot your password? on the AccèsD log-on page.

Q. How do I choose an AccèsD password?
A. When you register for AccèsD, you are provided with a temporary password, which you must change the first time you use the system.

Your AccèsD Internet password must be composed of 6 to 12 characters. The first 3 characters must be numbers and the rest of the password must include at least 1 letter.

To use AccèsD Telephone, simply use the first 3 digits of your AccèsD Internet password.

Find out more about choosing a password.

Q. How does enhanced log-on work?
A. The enhanced log-on procedure acts on 2 levels. Every time you want to log on to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.

If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.

The image and personal phrase you have selected when configuring your security settings will ensure that you are logged on to the genuine AccèsD or AccèsD site.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Never enter your password if either of these elements is missing!

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

Q. Why do I have to enter my card number or user code and password on 2 separate pages?
A. This measure is necessary to allow the system to analyze the Internet source of the log-on page. The page displayed will be determined by the results of this analysis.

For example, if you enter your card number or user code on a computer you usually use, the password entry page which includes your image and personal phrase will be displayed. However, if you enter your card number or user code from a computer you don't usually use, the system will ask you one of your personal questions to confirm your identity.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Never enter your password if either of these elements is missing!

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

Q. Why are my personal questions different from those of other users?
A. The log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

Q. Why am I asked the personal questions I selected on AccèsD or AccèsD Affaires?
A. If you log on to AccèsD or AccèsD Affaires from a computer you don't normally use, we will ask you 1 of the 3 personal questions you selected when configuring your security settings.

You will be asked a challenge question every time you try to log on to AccèsD or AccèsD Affaires from a computer you don't normally use. And because you're the only one to know the answer to your personal question, unauthorized attempts to log on will be prevented.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

Q. Will my personal questions and answers be used for something other than identification purposes?
A. No. The personal questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual. Desjardins will only ask your personal questions when you're logging on to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

Q. What happens if I answer one of my personal questions incorrectly?
A. Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.

For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.

However, if you do not answer a question correctly after several tries, your AccèsD password or AccèsD Affaires user code will be suspended as a precaution. You will then have to contact us to reactivate your access.

Find out more about the AccèsD and AccèsD Affaires log-on procedure.

For more information, see How to protect yourself.

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