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Your group insurance plan

Work in a childcare centre or subsidized daycare? Get to know your group insurance plan.

Your group number: N001

Discover our online services

An easy way to submit claims and manage your insurance.

Description Transcript
How to register for online services

3 min 02 s seconds

See how to sign up for online services.
See how to sign up for online services.

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Background music]

[On-screen text: How to register to my online account with Desjardins Insurance.]

Narrator:

Already registered on the Desjardins Insurance site? You do not need to register again.

[On-screen text: To make online transactions (enrolment, submit a claim or modify your file), you need to register for our online services.]

Narrator:

It's your first time and you need a walk through? Follow these steps and register at the same time.

[On-screen image: Desjardins Insurance home page]

Narrator:

At first, go to desjardinslifeinsurance.com.

Click Log on and select Group insurance.

[On-screen image: Desjardins Insurance login page]

Narrator:

Click on Register now.

[On-screen image: Online services registration page]

Narrator:

Enter the Plan information section including your group and your certificate number.

[On-screen image: Form with the following fields:

  • Group/policy/contract number
  • Certificate number
  • Last name
  • First name
  • Date of birth
  • Email address
  • Primary phone no.
  • Secondary phone no.]

Narrator:

Enter your personal email address.

[On-screen text: Select YES only if you have already an account from another employer, then follow the indications on screen.]

Narrator:

Complete the Your Account section by selecting No, create a new user ID and password for me.

[On-screen text: Create a user ID with between 5 and 36 alphanumeric characters (letters or numbers). Note: It can't contain any special characters.]

Create a user ID and a password.

[On-screen text: Your password must have at least 8 characters, including 3 of the following 4 types:

  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Symbols (! exclamation point, $, #, %, etc.)]

Narrator:

Now enter your mother's first name.

Click Next and finalize your registration.

[On-screen image: Validation page]

Narrator:

Make sure to review your information on the validation page.

Write down your user ID and password in a safe space.

Confirm the information is correct.

Click Transmit to go back to the login page.

[On-screen text: Your registration is complete.]

Narrator:

Log in and start your first visit now.

[On-screen text: www.desjardinslifeinsurance.com]

End of transcript

Sign up for direct deposit

Get your money back faster with direct deposit into your bank account.

On the secure site

In the Quick links section of the home page, select Manage direct deposit.

In the Omni app

On the home screen, select Direct deposit.

Manage your insurance with Omni

Some of the things you can do:

  • Display your payment card.
  • Submit all your healthcare claims.
  • Find a healthcare professional.
  • Manage your direct deposits.

Download the Omni app

Your group insurance plan

Explore our resources to learn more about coverage options, benefits and modules available.

Description Transcript
How to enrol in your group insurance plan

5 min 7 s seconds

See how to enrol in your group plan online.
How to enrol in your group insurance plan

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Background music]

[On-screen logo: Desjardins Insurance]

[On-screen text: How to complete the online enrolment for your group plan]

[On-screen image: Group insurance secure site home page]

[On-screen text: Go to www.desjardinslifeinsurance.com]

Narrator:

From the home page, under Your account menu, you can find under Insurance booklet the simulation tool and the insurance brochure.

[On-screen text: Simulation tool – Allows you to know the price of different benefits]

[On-screen text: Insurance booklet – Allows you to consult your group insurance terms and the inclusions of your benefit plan]

Narrator:

When you’re ready to complete your enrollment, click on Enrolling in your plan.

[On-screen image: Step 1 – Welcome to the enrollment process]

Narrator:

Please consult each of the sections below.

[The following links are displayed:

  • Your plan at a glance including retention rules
  • Premium simulator for your plan]

Narrator:

And it’s important you allow yourself enough time to complete the process to Step 5 and click Submit.

[On-screen image: Step 2 – Medical care and dental care benefits]

Narrator:

For the medical care and dental care benefits, make the choice of module.

And then select the type of medical coverage and the dental coverage.

[Options for the type of medical care coverage and dental coverage are displayed:

  • Individual
  • Single-parent
  • Family
  • Exempt]

Narrator:

For short term and long term disability insurance and employee assistance program.

[On-screen text: This option applies to long term disability insurance only.]

Narrator:

Indicate if you want with or without cost of living adjustment. Click next.

[On-screen image: Step 3 – Life and critical illness insurance]

Narrator:

Under the life and critical illness insurance. These are optional benefits. Depending on the choice you will make, you will receive an evidence of insurability by email.

For the plan member, answer each question.

[The following optional benefits are displayed:

  • Optional life insurance
  • Optional accidental dismemberment insurance
  • Optional critical illness insurance]

Narrator:

Indicate the plan member’s smoking status.

Do it for the spouse if applicable. Please enter the spouse’s date of birth. After the gender. The smoking status. Repeat the steps for dependent children. Click next.

[On-screen image: Step 4 – Beneficiaries]

Narrator:

For the beneficiaries, click on Add a beneficiary. There’s multiple options.

[The following options are displayed:

  • Designation in the event of the member’s death
  • Contingent beneficiaries]

Narrator:

Make your choice. Click next.

[On-screen image: Step 5 – Validation]

Narrator:

This is the validation page. Make sure to read the notices. Review your choices. If you want to make a modification, you still have time to do it.

[Arrows indicate the Edit buttons.]

Narrator:

Enter your modification and click Next.

Review your choices one more time. Click to confirm that all the above information is correct. It’s important you click Transmit.

[On-screen image: Confirmation page]

Narrator:

At the confirmation page, this is where you find your confirmation number. You can either print your choices or go back to the home page.

[On-screen text: To contact our client relation centre, click on Contact us.

Thank you for using our online services]

End of transcript

Good to know

More videos about group insurance are available on YouTube or on our secure site.

To find them, go under Your account and select Insurance booklet.

Employee assistance program (EAP)

You and your family can benefit from confidential assistance and problem-solving services to help you overcome challenges and get back on track.

Compare coverage options and costs

Use the premium simulator on our secure site to compare coverage options and their cost.

To find it, go under Your account and select Insurance booklet.

Ways to file a claim

There are several ways to submit your claims.

Online

You can submit all your healthcare claims through our secure site or in the Omni app.

Payment card 

Show your payment card to your pharmacist, dentist or healthcare professional. We pay the portion covered by your insurance right away.

Form 

For some types of expenses, you need to submit a form (paper or electronic).