Desjardins online and remote services

Desjardins online and remote services

We at Desjardins are always here for you even when we can't be physically present. Learn how to do your banking securely from the comfort of your home.

Take care of your everyday transactions without having to travel

Did you know that you could manage your finances independently without getting off your couch?

You can do most of your banking and access Desjardins services remotely:

Online and mobile services

AccèsD (Internet and mobile) is the simplest, quickest and most practical way to manage your finances anytime, anywhere. You can do a lot with AccèsD:

  • Transfer money
  • Pay bills
  • Receive direct deposits
  • Deposit cheques (mobile app only)
  • Place stop payments
  • View statements and manage your accounts

You can also go into AccèsD to get an overview of your insurance policies and make investments.

Log in to AccèsD with the mobile app

or on your computer

Log in to AccèsD

100% Secure

Stay on the alert

During the COVID-19 crisis, as at all times, it is important to remain vigilant against fraudulent emails and texts and adopt fraud prevention best practices.

Phone services

Automated

For those of you who don't have access to a computer or who prefer doing their banking by phone, Desjardins offers AccèsD Telephone 24/7 for the following transactions:

  • Checking your account balance
  • Paying bills
  • Repaying your line of credit
  • Transferring money

Reach the automated phone service by calling:

(1-800-224-7737)

Toll-free, from anywhere in Canada or the US

To use automated services, you need:

  • Your Desjardins Access Card number
  • A 3-digit AccèsD Telephone password

If you don't have a 3-digit code yet, you can get one by speaking to an advisor first at .

Advisor assistance

You can also get phone assistance from a Desjardins advisor on the following products and services:

  • AccèsD Internet and mobile
  • Everyday banking
  • Credit cards
  • Investment and financing
  • Insurance
Given the high volume of calls we’re experiencing due to the COVID-19 situation, please use our online or automated platforms for your transactions.

Services by email

Ask us a question

If you have a specific question or want to send us documents, you can use our secure contact form. We will call or email you back at the time that best works for you.

Contact us by secure email

Contact an advisor at my caisse

To email an advisor at your caisse, go to the Our team section on your caisse's website, then click Contact by email under the advisor's phone number.

Find my caisse's website

Get in touch using the AccèsD message box

AccèsD Internet and mobile users can also use their message box (Messages) to contact their caisse by secure link.

Send a message on AccèsD

Our measures to support you during the pandemic

In response to the COVID-19 pandemic, we've implemented several relief measures to help you meet your financial obligations.

Learn more about our relief measures

® The Interac and Interac Flash logos are trademarks of Interac Inc. Used under licence.

  1. AccèsD is a free service that's available to anyone who belongs to a Desjardins caisse or has a Desjardins credit or prepaid card.
  2. The service is available at all times except Sunday between 2:00 a.m. and 6:00 a.m.