Online and remote services
Online and remote services
We're always here for you, no matter where you are. Learn how to do your banking securely from the comfort of your home.
Manage your everyday transactions without leaving home
Did you know that you can manage your finances on your own, from the comfort of your living room?
You can do most of your banking and access many of our services remotely:
Online and mobile services
AccèsD (Internet and mobile) is the simplest, quickest and most practical way to manage your finances anytime, anywhere. You can do a lot with AccèsD:
- Transfer money
- Pay bills
- Receive direct deposits
- Deposit cheques (mobile app only)
- Place stop payments
- View statements and manage your accounts
You can also go into AccèsD to get an overview of your insurance policies and make investments.
Log in to AccèsD with the mobile app
or with your browser
See the features of AccèsD Internet and mobile
Learn how to use online services
- Make an Interac e-Transfer®
- Sign up for direct deposit
- Pay bills
- Access account statements and documents
- Report a lost, stolen or damaged card
Frequently asked questions
Stay on the alert
During the COVID-19 crisis, as at all times, it is important to remain vigilant against fraudulent emails and texts and adopt fraud prevention best practices.
Phone services
Don't have a computer or would rather do your banking by phone? There are 3 ways to use our phone services.
On your own
Use AccèsD Telephone, available 24/7.
Automated services
You can use automated services to:
- Check your account balance
- Pay your bills
- Repay your line of credit
- Transfer money
Virtual assistant
Our virtual assistant (English version to come) can help you access our services. Just state the reason you're calling and our virtual assistant will take you where you need to go.
The virtual assistant can also help you:
- Replace your credit and debit card
- Change your contact information
With the help of an advisor
You can also get phone assistance from a Desjardins advisor for the following products and services:
- AccèsD Internet and mobile
- Everyday banking
- Credit cards
- Investment and financing
- Insurance
Services by email
On AccèsD
If you use AccèsD, you can contact your caisse via your secure message box (Messages).
If you don't use AccèsD, you can send us general inquiries via our secure contact form.
Email an advisor at your caisse
Certain advisors can be reached by email. Go to the Our team section on your caisse's website, then click Contact by email under the advisor's phone number.
Our measures to support you during the pandemic
In response to the COVID-19 pandemic, we've implemented several relief measures to help you meet your financial obligations.
® The Interac and Interac Debit contactless payments logos are trademarks of Interac Inc. Used under licence.
- AccèsD is a free service that's available to anyone who belongs to a Desjardins caisse or has a Desjardins credit or prepaid card.
- The service is available at all times except Sunday between 2:00 a.m. and 6:00 a.m.
- This feature is only available if you have a phone number on file with Desjardins.
- Advisor availability may vary depending on the reason for your call.