Online and remote services

Online and remote services

We're always here for you, no matter where you are. Learn how to do your banking securely from the comfort of your home.

Manage your everyday transactions without leaving home

Did you know that you can manage your finances on your own, from the comfort of your living room?

You can do most of your banking and access many of our services remotely:

Online and mobile services

AccèsD (Internet and mobile) is the simplest, quickest and most practical way to manage your finances anytime, anywhere. You can do a lot with AccèsD:

  • Transfer money
  • Pay bills
  • Receive direct deposits
  • Deposit cheques (mobile app only)
  • Place stop payments
  • View statements and manage your accounts

You can also go into AccèsD to get an overview of your insurance policies and make investments.

Log in to AccèsD with the mobile app

Téléchargé dans l'AppStore  - External link. Disponible sur Google play  - External link.

or with your browser

Log in to AccèsD

100% Secure

See the features of the web and mobile versions of AccèsD

Learn how to use online services

Frequently asked questions

Stay on the alert

During the COVID-19 crisis, as at all times, it's important to remain vigilant against fraudulent emails and texts and adopt fraud prevention best practices.

Learn more about fraud prevention best practices

Phone services

Don't have a computer or would rather do your banking by phone? There are 3 ways to use our phone services.

Montreal area:

(1-800-224-7737) Number for the Montreal area. This link will launch your default phone software.

Elsewhere in Canada and the US:

(1-800-224-7737) Number for elsewhere in Canada or the US. This link will launch your default phone software.

On your own

Use AccèsD Telephone, available 24/7.

Automated services

You can use automated services to:

  • Check your account balance
  • Pay your bills
  • Repay your line of credit
  • Transfer money

Requirements

To use automated services, you need:

  • Your Desjardins Access Card number
  • A 3-digit AccèsD Telephone password

If you don't have a 3-digit code yet, you can get one by speaking to an advisor first at .

Virtual assistant

Our virtual assistant can help you access our services. Just state the reason you're calling and our virtual assistant will take you where you need to go.

The virtual assistant can also help you:

  • Change your password
  • Replace your debit card
  • Replace your credit card (English version to come)
  • Change your contact information (English version to come)

With the help of an advisor

You can also get phone assistance from a Desjardins advisor for the following products and services:

  • AccèsD Internet and mobile
  • Everyday banking
  • Credit cards
  • Investment and financing
  • Insurance
Given the high volume of calls we're experiencing due to the COVID-19 situation, please try using our online or automated platforms before calling.

Services by email

On AccèsD

If you use AccèsD, you can contact your caisse via your secure message box (Messages).

Send a message on AccèsD

If you don't use AccèsD, you can send us general inquiries via our secure contact form.

Contact us by secure email

Email an advisor at your caisse

Certain advisors can be reached by email. Go to the Our team section on your caisse's website, then click Contact by email under the advisor's phone number.

Find my caisse's website

® The Interac and Interac Debit contactless payments logos are trademarks of Interac Inc. Used under licence.

  1. AccèsD is a free service that's available to anyone who belongs to a Desjardins caisse or has a Desjardins credit or prepaid card.
  2. The service is available at all times except Sunday between 2:00 a.m. and 6:00 a.m.
  3. This feature is only available if you have a phone number on file with Desjardins.
  4. Advisor availability may vary depending on the reason for your call.