No, you don't have to let us know. Our fraud prevention systems detect suspicious transactions in your account 24/7twentyfour seven, no matter where you are.

Yes, you'll get exactly the same protection. And, as before, your card could be locked if we detect suspicious activity in your account.

Yes. Our fraud prevention systems detect suspicious transactions whether you’re at home or abroad. If something happens, we'll contact you to verify the transaction in question.

Transactions aren't always refused because they're made in a particular location. Sometimes, they're refused because of late payments or they exceed the limit in the account.

Online:

• AccèsD mailbox
• Security section on our site

Phone:

• In Canada or the US: Call the number on the back of your credit card
• Other countries (toll-free): 514-397-4610

No. You're protected by Zero Liability in the event of fraud. If your credit card is used to commit fraud, we'll fully reimburse you for the transaction.

When you receive your statement, check your transactions and contact us if you notice anything strange. You can also check your transactions on AccèsD.

Learn more about Zero Liability

Yes. We may send you a text message to verify suspicious credit card transactions. You'll just have to answer “Yes” or “No” to tell us if you authorized the transaction. It's important to make sure your information is updated so we can contact you as soon as possible if we need to. Also, be aware that we will never ask you for personal or confidential information during one of these communications.

Learn more about fraud prevention

Yes. It's important to update your information because we want to contact you as quickly as possible if something happens.

How to update your information

1. Log in to AccèsD.
2. Click Options in the Cards, loans and credit section.
3. Click Manage card and Manage account.
4. Click Change address in the menu on the left.
5. Update your email and phone number.