Dispute a charge

Before disputing a charge on your credit card account, note that:

  • The transaction date isn't necessarily the date the purchase was made, but may be the date the retailer processed the transaction.
  • The city, province and country on the statement may not indicate the location of the purchase, but the location of the invoice deposit or company head office.

How to dispute a charge

If you have checked the above information and still want to dispute a charge, please contact a customer service advisor at 514-397-4415 or 1-800-363-3380, from 8:00 a.m. to 8:00 p.m., Monday to Friday, and from 8:30 a.m. to 5:00 p.m., Saturday and Sunday.

Be sure to have on hand your statement showing the transaction in question.