Assistance services

Desjardins Insurance offers 3 assistance services, providing help when you need it most:

  • Wherever you are in North America, Desjardins Roadside Assistance is available 24/7
  • Identity Theft Assistance provides 24/7 support and advice to help you recover your identity
  • Our Legal Assistance service answers your legal questions, with no time limits

Desjardins Roadside Assistance

The perfect complement to your auto insurance, Desjardins Roadside Assistance® is there for you in an emergency or if your car breaks down—offering you peace of mind on the road!

Our service at a glance

Desjardins Roadside Assistance is available:

  • 24/7
  • Throughout Canada and the United States (except Alaska and Hawaii)
  • Regardless of the vehicle you’re driving or who’s driving your vehicle

Every year, get up to 5 emergency roadside services from among the following**:

Towing Icon Towing
  • Towing to the nearest garage or to one of your choosing within a 10 km radius from the point of breakdown (fees for each excess kilometre apply). Only 1 tow per incident will be allowed.

  • Extrication of a vehicle that is stuck in sand, mud, snow or a ditch. The vehicle cannot be damaged.
Flat Tire Icon Flat tire change
  • Replacement of a damaged tire with the vehicle’s spare tire, if available. If you do not have a spare, the vehicle will be towed.
Battery Boost Icon Battery boost
  • Recharging of battery to start the vehicle.
Key Icon Lockout assistance
  • Unlocking of doors in the event you forget your keys inside your vehicle.
Fuel Delivery Icon Fuel delivery
  • Delivery of fuel in the event you run out (cost of fuel is not covered).

For roadside assistance, call 1-866-644-8878

Desjardins Member Advantages: Certain conditions, exclusions and restrictions apply.

®Desjardins Roadside Assistance is a registered trademark of Desjardins Financial Security Life Assurance Company, used with permission from Desjardins General Insurance Inc. This program is managed by Assistel.

Desjardins Identity Theft Assistance

Our assistance service at a glance

Our identity theft assistance service puts you in touch with a lawyer or psychologist from a team of experts free of charge. They will provide you with support and assistance throughout the identity recovery process

If you think you may have had your identity stolen, our Identity Theft Assistance:

  • Offers advice on identity theft prevention
  • Answers your questions about identity theft
  • Provides assistance to help you recover your identity

This free service is available 24/7. All calls are confidential.

When can you use Identity Theft Assistance?

  • If your passport is stolen and you want to know how to protect yourself against its fraudulent use.
  • If you lose your social insurance card and want to verify whether any credit applications have been made in your name.
  • If you lose your wallet and are wondering where to obtain new identity documents.

An advantage exclusive to Desjardins caisse members and our property policyholders

Desjardins caisse members 1-855-559-5501
Desjardins Insurance – property policyholders
(Have your home insurance policy number on hand when you call.)
1-888-471-3272 (Quebec)
1-877-771-3285 (Ontario)

Not insured with us?

Get a home insurance quote for homeowners, condo owners or tenants today and see how easy it is to be well protected.

Certain conditions, exclusions and limitations may apply.

1. Our identity theft lawyers are available Monday to Friday from 9:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. (excluding holidays). Outside of these hours, a coordinator from Desjardins Assistance Services will walk you through the initial steps and a lawyer will call you back. Our psychologist service consists of a complimentary one-hour telephone consultation to help you manage the stress associated with identity theft, and must be used within a year of the Identity Theft Assistance file being opened.

2. Identity Theft Assistance provides a service only; it does not cover any financial losses.