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Leaving on your trip

Leaving on your trip

Check your travel insurance coverage

If you're worried that you don't have the right coverage for your trip, pick up some last-minute travel insurance. Coverage will start as soon as your application is processed. You'll have peace of mind knowing you're covered for emergency health care and in the event of an accident, your luggage is lost or stolen or you have to cancel your trip.

To find out if your insurance covers the entire duration of your trip or to take out travel insurance in just a few clicks, simply answer a few questions - External link. This link will open in a new window..

Exclusive Advantage For Members

Desjardins members are eligible for a 3-day discount on Desjardins Travel Insurance Insurance with increased coverage.

If you have a Desjardins credit card, you could be eligible for full or partial travel insurance coverage depending on the card. Check your card's coverage.

Make sure you're prepared for an emergency

Have emergency numbers on hand:

Exclusive Advantage For Members

Travel Assistance

Contact the Travel Assistance Service.

In case of a medical emergency call the Travel Assistance Service before going to a hospital or clinic to avoid paying any penalties. The service can direct you to recognized doctors, hospitals or clinics and help you with admission and payment.

Download the Desjardins mobile services app*

Download the mobile app to your mobile device to reach Desjardins Travel Assistance 24 hours a day, 7 days a week, free of charge. Fill out a health record for yourself and everyone on your travel insurance policy. You'll also find tips and resources to help you before and during your trip.

Download the Desjardins mobile services app.

Notify your financial institution that you'll be travelling

Let your financial institution know the date you're leaving and how long you'll be away. Your credit or prepaid card will have less of a chance of getting blocked.

Desjardins credit card or prepaid cardholders can fill out a travel notification online on AccèsD in total security.

Locate ATMs abroad

If you plan to withdraw cash during your trip, check to see where ATMs - External link. This link will open in a new window. are located. Depending on your destination and type of card you're using (debit or credit), you can use your financial institution's ATMs or those affiliated with the Interac®, Visa*, Mastercard® or PLUS* networks. Note that your financial institution and the ATM operator may charge fees for withdrawals.

Desjardins members travelling in Florida or France can use the following institutions' ATMs without being charged network fees:

  • Desjardins Bank (Florida)
  • Groupe Crédit Mutuel-CIC (France) (easily recognizable by the Euro Automatic Cash logo)

Know what you can bring home to Canada

Find out what you're allowed to bring back with you. Depending how long you're away, you can bring back a certain dollar amount of goods, tobacco products and alcoholic beverages.

For more information, check out the Government of Canada's personal exemptions mini guide - External link. This link will open in a new window.

You can also find out about foreign taxes that you could be reimbursed for (e.g., VAT refund from the EU).

The Desjardins Odyssey Lounge at Montréal-Trudeau Airport

Odyssey® and Platinum cardholders can kick back and relax in the Desjardins Odyssey Lounge at Montréal-Trudeau Airport while waiting for their flight.

Just show your Odyssey or Platinum credit card and boarding pass to enjoy:

  • unlimited snacks and beverages
  • newspapers and magazines
  • free Wi-Fi

The next time you travel, stop by the lounge at gate 63 in the international zone.

Please note that flights to the United States are excluded as they are in the transborder zone.

Desjardins Odyssey Lounge (1 min 31 s)

Where your experience begins


See how many times you can visit the lounge as an authorized cardholder:

Visa* Odyssey® Infinite Privilege cardholders
12 free passes a year
Odyssey World Elite® Mastercard cardholders
8 free passes year
Odyssey® Gold Visa* cardholders
50% discount on regular entrance fee1.
Prestige Platinum and Platinum cardholders

Get 50% off the regular entrance fee1.

Prestige Platinum and Platinum cards are no longer available.

Other tips

Make copies of your travel documents

To make sure you're prepared for the unexpected, take photos of your passport, travel documents and itinerary and send them to a family member or friend who isn't travelling with you. Keep the photos on your smartphone or tablet so you can leave the originals in the hotel safe to prevent them from being lost or stolen.

Buy any missing items for your trip at the airport

If you realize you're missing some travel items before you leave, visit the airport shops. You'll find products such as sunscreen, neck pillows for the plane, books and newspapers, cellphone accessories, sunglasses, clothes and more

Find out about cell phone roaming charges

Ask your service provider if your plan includes roaming or ask about fees for calls and using data outside the province or country. Some providers offer travel packages to lower your costs.

® Interac is a registered trademark of Interac Inc. Used under license.

® Mastercard is a registered trademark of Mastercard International Inc.

® Mastercard and World Elite are registered trademarks of Mastercard International Inc.

® Odyssey is a registered trademark of the Fédération des caisses Desjardins du Québec.

* Trademark of Visa International Service Association and used under license.

* For Desjardins members or if you have Desjardins Travel Insurance, a Desjardins credit card or group insurance that includes travel insurance with Desjardins.

  1. The entrance fee is subject to change without notice and is controlled by the lounge operator. The fee is approximately $40 (+ tax) per adult and $25 (+ tax) per child (children aged 3 and under are admitted free).

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