To add a bill to your bill file on AccèsD, simply do the following:

• Log on to AccèsD.
• Click Bill payments in the right-hand menu.
• Click Add a bill.

To search for a bill, enter part of the organization name in the Name of organization field, leaving Select in the Category field. The system will display all organizations available.

Select the organization you want and click on Validate. On the next page, enter the required information (Reference number and Description, which is optional). To learn more about the reference number requested, click on the  icon, then click on Validate.

If you encounter difficulties, contact our Internet technical support team at 1-877-253-7350.

Even though Desjardins's automated services are available 7 days a week, our computer systems only process transactions 5 days a week.

The payment probably hasn't been made yet because it was scheduled to take place over the weekend. It will be processed the following Monday between 5:00 p.m. and 6:00 p.m.

Scheduled transactions are processed as follows:

• Scheduled on a Sunday: Monday between 5:00 p.m. and 6:00 p.m. and dated Monday.
• Scheduled on a Monday to Wednesday: the same day between 5:00 p.m. and 6:00 p.m.
• Scheduled on a Thursday: the same day between 7:30 p.m. and 8:30 p.m.
• Scheduled on a Friday: Saturday between 3:00 p.m. and 4:00 p.m.
• Scheduled on a Saturday: Monday between 5:00 p.m. and 6:00 p.m.

Learn more about scheduled transactions.

You can use the money transfer function on AccèsD to transfer funds from your account to another member's account or to a Desjardins credit cardholder. You'll first need to add the person to your list of recipients on AccèsD. To do this, you'll need either a cheque specimen from the recipient's account, or the following information:

• institution no.
• identification no. (caisse transit no.)
• 6-digit account number plus the check digit (a total of 7 digits without spaces or hyphens).

  If, for example, the folio number is 1234 and the check digit is 5, you'll need to add zeros to the front of the numbers to get the following result: 0012345.

Transfers can only be made to Personal Chequing Accounts, and not to Regular Savings Accounts.

The first transfer to your new recipients can only be made 2 days after they've been added. However, you can make your transfer sooner by making the recipients accessible at the ATM. To do so, log on to AccèsD, click on the Profile and preferences icon in the right-hand menu, and then on Manage ATM access under Manage access.

Important:

Money transfers made on a:

• Monday will be posted between 5:00 p.m. and 6:00 p.m.
• Tuesday, Wednesday or Thursday will be posted the same day between 5:00 p.m. and 6:00 p.m.
• Friday will be posted between 7:30 p.m. and 8:30 p.m.
• Saturday will be posted 3:00 p.m. and 4:00 p.m.
• Sunday will be posted on Monday between 5:00 p.m. and 6:00 p.m.

Learn more about money transfers.