Solutions and support for flood victims 2019

Floods Solutions and support for flood victims

Flooding has hit several regions and Desjardins is taking concrete steps to help those affected by the floods.

Policyholders: contact us!

Desjardins Insurance and The Personal clients who have sustained damage (auto or home) should contact their insurer as soon as possible:

  • Desjardins Insurance: 1-888-776-8343
  • The Personal: 1-866-776-8343

In addition to the basic coverage included in your home insurance policy, you may have optional coverage for sewer back-ups, seepage or influx of water through basement walls or roof, or flood damage. Contact us to find out what coverage you have for your home or vehicle.

Desjardins will give policyholders priority when processing claims and, if needed, provide support with compensation applications for government programs.

Tailored solutions for our members

Desjardins has customized solutions to provide financial relief to members and help them through this difficult period. These include:

  • deferred payments on mortgage or consumer loans (up to 6 months)
  • option of deferring credit card and Accord D financing plan payments (up to 6 months) and restructuring financing at attractive terms
  • option of deferring home and auto insurance payments (up to 6 months)
  • emergency loans to cover clean-up, security and other costs

Specific measures for business members are also available. These include:

  • option of deferring credit card and Accord D financing plan payments (up to 6 months)
  • option of deferring property and liability and commercial vehicle insurance policy payments (up to 6 months)

To learn more, contact your caisse by calling 1-800-CAISSES (1-800-224-7737) or contact your Desjardins Business centre.

Red Cross donation

Desjardins Group is supporting the Canadian Red Cross's efforts to help flood victims with a $75,000 donation.

Donations of $20 or more are eligible for a charitable tax receipt.


If you want to make a donation with your Desjardins credit card and it offers the BONUSDOLLARS Rewards Program, you can use your BONUSDOLLARS on Accès D or by calling 1-800 363-4345.

Partnership with the Canadian Red Cross

Desjardins is now associated with the Canadian Red Cross’s Ready When the Time Comes program. Through this initiative, the organization trains volunteer employees to provide assistance in major disasters (floods, fires, tornadoes and extreme weather conditions). These employees have responded to the Red Cross’s call to help with the current floods.