Relief measures for business members and clients


Relief measures for Business members and clients

We know what a huge impact COVID-19 is having on businesses. It's making it tough to stay open, make payroll and keep cash on hand.

During these uncertain times, Desjardins Business and Desjardins Capital are here for you.

We're offering solutions for the following products:

  • Financing
  • Credit cards
  • Commercial vehicle insurance
  • Group insurance

The federal government is also offering interest-free loans of up to $40,000 to small businesses and not-for-profits.

Products the relief measures apply to

Because no two businesses are alike, we'll work to find solutions tailored to your situation. Additional measures may be announced as the situation develops.


  • Temporary changes to line of credit terms
  • Moratorium on principal payments across all industries
  • Fast-tracked approval
  • Refinancing for certain loans

Credit cards

  • Temporary reduced interest rate of 10.9%
  • For all credit card holders who obtain a payment deferral for a credit card or Accord D financing product
  • Reduced interest rate applies for the duration of the payment deferral

Commercial vehicle insurance

Group insurance

  • Continuation of benefits in cases of temporary layoffs, unpaid leaves of absence or reduced work hours
  • Dental premium credits for non-refund clients
  • Support measures for plan members, including 4 hours of free psychological counselling

See all support measures - External link. This link will open in a new window.

Coordination with government programs

We're working closely with the federal and provincial governments to provide additional solutions and support during this challenging time. If you need more information, reach out to your account manager. They can work with you to find the right solution for your needs.

See all business support programs offered by the Government of Canada

Canada Emergency Business Account

This federal program provides interest-free loans of up to $40,000 to small businesses and not-for-profits experiencing temporary financial hardship to help cover their operating costs.

Terms of the loan

  • Interest-free until December 31, 2022, with no principal payments required
  • 25% (up to $10,000) is forgivable if loan is repaid by December 31, 2022
  • If loan is not repaid by December 31, 2022, option to set up a 3-year repayment term (principal + interest) or keep the loan with a 5% interest rate
  • Must be repaid by December 31, 2025


To qualify, your business must have (among other requirements):

  • paid between $20,000 and $1.5 million in total payroll in 2019
  • been using Desjardins as your primary financial institution since March 1, 2020, or earlier

Apply for a loan

You'll need:

  • your AccèsD Affaires login information (Note: Only primary administrators will be able to access and fill out the application.)

    Register for AccèsD Affaires

  • a phone number and email address where we can reach you
  • your 2019 T4 Summary with your employer number to answer some questions from the government
Apply for the Canada Emergency Business Account - External link. This link will open in a new window.

Loan guarantees and co-lending programs for SMEs

The following support programs are for businesses experiencing temporary financial difficulty due to COVID-19. If you need access to cash to fund your operations or increase your working capital, we can help you figure out which program is best for you.

Business Credit Availability Program (BCAP) with Export Development Canada – Guarantee

  • Flexible financing amount
  • Simplified application process

Make sure you have your account manager's phone number and email address on hand because you may need them.

If you don't have an account manager, enter and in your application instead.

Learn more - about the Business Credit Availability Program - External link. This link will open in a new window.

BDC Co-Lending Program

  • Maximum financing amount based on your business revenues
  • Loan conditions tailored to your needs

To apply, contact your account manager.

Learn more - about the BDC Co-Lending Program - External link. This link will open in a new window.

We're here for you

Our team is backed by an unparalleled network of experts in every field. We can also connect you with other businesses so you can help each other through this difficult time.

Contact us

Contact your account manager or call us toll-free at from anywhere in Canada or the U.S.

Or have us call you at the time of your choice.

Please note that our teams are experiencing a high volume of calls. We'll do our best to answer you as soon as possible.