Personal services

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Frequently asked questions
Email
Email
Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Quotes and advice

Phone
Phone

Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)

1-888-277-8726


Quebec City:
418-835-6868

Montreal:
514-281-9955

Service for hearing impaired - TTY line
Your telephone relay service

Claims

In the event of a loss or emergency, you can submit your claim online or by phone 24/7.

Phone
Phone
1-888-776-8343

Quebec City area:
418-835-9100


Outside North America:
(country code) + 800-463-5666-6

To reach us from a country that is not served:
1-418-835-6868

Service for hearing impaired - TTY line
Your telephone relay service

Assistance

Roadside Assistance (24/7)

Legal Assistance

Phone
Phone
Monday to Friday: 9 AM to 8 PM (Eastern Time)
Saturday: 9 AM to 5 PM (Eastern Time)

1-888-875-7748

Identity Theft Assistance (24/7)

Phone
Phone
Desjardins caisse members:
1-855-559-5501

Desjardins Insurance policyholders:
1-888-277-8726 (Quebec)
1-877-699-9923 (Ontario)

Payment

Contact us for questions or to change your payment options.

Phone
Phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)

1-800-463-7282

Service for hearing impaired - TTY line
Your telephone relay service

Client Complaint Management Centre

Share your comments, suggestions or complaints online, by mail or by phone.

Phone
Phone
Monday to Thursday: 8 AM to 5:30 PM (Eastern Time)
Friday: 8 AM to 5 PM (Eastern Time)

1-866-835-8975
Mail
Client Complaint Management Centre
Desjardins Insurance
6300 Boul. Guillaume-Couture
Lévis QC  G6V 6P9

Quotes and advice

Phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 8 PM (Eastern Time)

1-855-343-9393
Fax:
1-866-322-5246

Claims

Online
Phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 8 PM (Eastern Time)

1-855-343-9393
Fax:
1-866-501-5580

Fax number reserved for veterinary clinics:
To fax us medical records or supporting documents
1-866-501-5581

Payment

Phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
Saturday: 9 AM to 8 PM (Eastern Time)

1-855-343-9393
Mail
The Desjardins Pet Insurance Program
301-600 Empress Street
Winnipeg MB  R3G 0R5

Loan Insurance

Loan Insurance — Versatile Line of Credit

Loan Insurance — Ready to Drive Loan

Buy insurance or file a claim

Line of Credit Insurance

Credit Balance Insurance — Individuals

Buy insurance

File a claim

General information

Health and disability insurance products

Buy insurance

(make an appointment with a financial security advisor)
Online
Online
fill out the form - External link. This link will open in a new window.
To make an appointment with a financial security advisor.
Phone
Phone
1-866-838-7661
To talk to a financial security advisor (Monday-Friday, 9 a.m. to 5 p.m. [ET]) or make an appointment.

File a claim

Assistance services

GetWell Insurance

File a claim

Visitors to Canada Insurance

Buy insurance

Email
Online

File a claim

50+ Life Insurance

Buy insurance

File a claim

Savings-Life Insurance

Have questions or concerns in light of the coronavirus? Check out our FAQ section.

Travel assistance (24 h)

Phone
Phone
Canada and U.S. (toll-free):
1-800-465-6390

Outside Canada and the U.S. (service charges apply):
1-514-875-9170

Buy insurance

Phone
Phone
1-855-368-6924
Monday to Friday, 8:00 a.m. to 21:00 p.m.,
Saturday, 8:30 a.m. to 4:30 p.m.

Lock or replace your debit card

Online

Report your card lost or stolen

Frequently asked questions
Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


Canada and the U.S.:
1-800-361-5121

Other countries (collect call):
514-281-9289

Important:
Please also report stolen cards to the police.

Get a Desjardins Access Card

Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Card damaged or demagnetized - Card stuck in an ATM - Get a new PIN

Lock or replace your credit card

Online

Report a lost or stolen card – Change your address – Get account information

Phone
Phone

Visa* and Mastercard® credit cards

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-397-4415

Report your card lost or stolen 24 hours a day, 7 days a week.

Change your address or get account information Monday to Friday, 7:00 a.m. to 11:00 p.m., Saturday and Sunday, 8:30 a.m. to 8:00 p.m.

Canada and the U.S.:
1-800-363-3380

Collect calls:
514-397-4610. If calling from a landline, ask the operator to connect your call. If calling from a cellphone, your service provider may charge a fee.

® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

* Trademark of Visa International Service Association and used under license.

Frequently asked questions

Caisses

Our advisors will find the right solutions for your financial needs, whatever your goals may be. Based on the nature of your needs, we may direct you to our Signature Service or Private Wealth Management.

Phone
Phone
Members

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)
Caisse
Caisse

Make an appointment with an advisor by phone:

Montreal area:
514-253-6473

Elsewhere in Canada and the U.S.:
1-833-353-6473

Caisse locator

Signature Service

You have high standards, and our Signature Service is there to meet them, with expert advice from our professionals and a robust lineup of financial products and services.

Contact Signature Service

Desjardins Private Wealth Management

Dedicated to the sophisticated needs of high-net-worth clients, our experts will take a personal approach to managing all your financial affairs.

Contact Desjardins Private Wealth Management - External link. This link will open in a new window.

For more information about the student offer

Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


1-800-667-7972

Student loan management

Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


1-866-388-3373
Mail
Mail
163-1, boulevard Gaspé
Gaspé (Québec) G4X 2V1
Desjardins 360d
UdeM | Concordia | UQAM | UQTR | UL
By phone: 514-383-0252 or 1-844-866-9932 (toll-free)
By text message: text us the name of your university at 22360
Online
Mail
Mail
1, complexe Desjardins
C.P. 7, succursale Desjardins
Montréal, (Québec) H5B 1B2
Frequently asked questions
Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)
Phone
Phone

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-CAISSES (514-224-7737)

Elsewhere in Quebec, Canada and the U.S:
1-800-CAISSES (1-800-224-7737)

Online mortgage application

Phone
Phone

Talk with a finance advisor 24 hours a day, 7 days a week

We can call you as soon as possible or at the date and time of your choice.
Call me

Montreal area:
514-745-9499

Elsewhere in Quebec, Canada and the U.S.:
1-844-626-2476
Phone
Phone
Members

We can call you as soon as possible or at the date and time of your choice.
Call me


Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)
  1. Countries served by the international number: Australia, Belgium, Brazil, China (Hong Kong), Cuba, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Morocco, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.