FAQ – Google Assistant – How it works

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You won't see your security phrase or image when you log in anymore. Simply enter your username and password on the same page. It's faster and just as secure.

These login changes will happen gradually.

Learn more - about the new way to log in

Yes, the voice assistant is available in English and French.

To find out how to change the assistant's language, see Google Assistant Help.

  • Download the free Google Assistant app from the Google Play Store or App Store.
  • Launch Google Assistant and say: “OK Google, talk to Desjardins”.
  • Log in to your Desjardins account.
  • Set up a 4-digit voice access code to secure your session when using the Desjardins action.

You can then ask Google Assistant to tell you the balance and latest transactions for your Desjardins chequing accounts and credit cards (Visa and Mastercard).

You can ask Google Assistant to:

  • tell you your Desjardins Visa and Mastercard credit card balances
  • review your latest credit card transactions
  • tell you your credit card statement information
  • pay your credit card bill
  • tell you your chequing account balances
  • review your latest chequing account transactions
  • Say “OK Google, talk to Desjardins”.
  • Provide your 4-digit voice access code.
  • Ask Google Assistant for your balance by saying: “What’s my chequing account balance?” or “What’s my credit card balance?”.
  • Say “OK Google, talk to Desjardins”.
  • Provide your 4-digit voice access code.
  • Ask Google Assistant for your latest transactions by saying: “What are my latest chequing account transactions?” or “What are my latest credit card transactions?”.
  • Say "OK Google, talk to Desjardins".
  • Provide your 4-digit voice access code.
  • Ask Google Assistant for your credit card statement information by saying: "I want my credit card statement", "What's the minimum payment on my credit card?", "What's my credit card balance?" or "When's my credit card payment due?"
  • Say "OK Google, talk to Desjardins".
  • Provide your 4-digit voice access code.
  • Ask Google Assistant to pay your credit card bill by saying: "I want to pay my credit card balance" or "I want to make the minimum payment on my credit card".

No, you can simply download the free Google Assistant app to use a voice assistant on your mobile device.

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