FAQ – Prepaid card – Funds transfers

There are many ways to add funds to your account depending on whether or not you are a Desjardins member:

Desjardins member cardholders
Access method Available functions Funds availability
  • AccèsD Internet
  • AccèsD mobile
  • Desjardins ATM
  • At a caisse counter
  • Transfer between accounts
  • Bill payments

Immediately

AccèsD Telephone
514 CAISSES (224-7737)
or
1 800 CAISSES (1 800 224-7737)

Bill payments

Desjardins member and non-member cardholders
  • Online services
  • ATMs

Bill payments1

4 to 5 business days after reloading2

At any Visa-affiliated financial institution

1. To use Bill payments, the prepaid card account must first be added to your bill file.

2. For informational purposes only. May vary from one financial institution to another.

No. You can transfer funds to your account using the "Transfer" or “Pay bills” options on the website, or at an ATM or caisse

Yes. The maximum amount is $5,000. Any amount that increases the balance beyond $5,000 will be held. Desjardins Card Services reserves the right to cancel or return to the primary cardholder any funds transfer that increases the account balance beyond $5,000.

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