FAQ – Accounts and services – Interac e-Transfer

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You can transfer up to $5,000 per 24-hour period.

If you have a monthly plan, there are no additional fees for sending Interac e-Transfers. Theyíre included in your planís transactions.

However, if you exceed the number of transactions included in your plan or if you donít have a monthly plan, fees may apply.

Itís free to receive an Interac e-Transfer.

Yes, with Interac e-Transfer, you can send money to anyone with an account at a participating Canadian financial institution.

All you need is the mobile phone number or email address of the person you want to send money to.

In most cases, the recipient receives a notification a few minutes after the money is sent.

The money is deposited as soon as the recipient receives the notification and accepts the transaction.

It may take up to 30 minutes to receive the notification.

If someone sends you an Interac e-Transfer, you'll receive an email or text from Interac containing the sender's name.

The mode of transmission (email or text) is decided by the sender when sending the transfer.

Follow the steps in the video on this page to deposit the money in your account.

Here's a summary of these steps:

  1. Click the link in the email or text.
  2. Select Desjardins.
  3. Log in to AccèsD.
  4. Answer the security question correctly.
  5. Choose the account where you want to deposit the money.
  6. Make sure the information you entered is accurate.
  7. Deposit the transfer.

You'll receive a confirmation number and the sender will receive an email notification that the transfer was completed.

An Interac e-Transfer expires 30 days after itís sent.

100001 is the short code address that sends all Interac e-Transfer text notifications (transfer receipt notifications, reminders, etc.).

If the transfer has already been accepted and deposited in the recipient's account, you can no longer cancel it.

If the funds haven't been deposited yet, follow these steps:

On AccèsD

  1. In the right-hand menu, click Search transactions and choose Interac e-Transfers.
  2. Under Pending transfers, select the transfer you want to cancel.
  3. Click Delete.

On the mobile app

  1. Tap More.
  2. Tap Interac history and profile.
  3. Under Pending transfers, select the transfer you want to cancel.
  4. Tap Delete.

Please note that if you cancel a transfer, you need to specify which account the money should go back to.

When you use Interac e-Transfer, the only things youíll receive by email or text are notifications or deposit instructions.

In addition, Desjardins and the recipientís financial institution follow proven, secure procedures to transfer your money.

Several security measures are in place to protect your Interac e-Transfers:

  • Transaction encryption
  • Authentication before accessing financial institution transactional sites
  • Security question and answer before accessing funds
  • Technology for monitoring unusual transactions

If you donít know the answer to the security question, contact the sender. If you answer incorrectly more than 3 times, the transfer will automatically be cancelled.

Itís a question that only you and the recipient know the answer to. The recipient must answer the question correctly to receive the money.

This additional security measure is used to certify that the person receiving the money is the intended recipient.

Delete the transfer using the cancellation procedure and return the money to your account. You can also reclaim the money from the notification message that was sent to you.

If a recipient receives a transfer but doesnít deposit it, Interac will send them reminders before the transfer expires.

You can also send your recipient a reminder:

On AccŤsD

  1. In the right-hand menu, click Search transactions and choose Interac e-Transfers.
  2. Under Pending transfers, select the transfer.
  3. Click Send a reminder.

On the mobile app

  1. Tap More.
  2. Tap Interac history and profile.
  3. Under Pending transfers, select the transfer.
  4. Tap Send a reminder.

If the transfer expired and the recipient never deposited their funds, simply make another transfer using the normal procedure.

Yes, some businesses accept Interac e-Transfers.

You can simply ignore it. It will expire in 30 days.

You can also directly decline a transfer. To do this, answer the security question as if you were going to deposit the money. Youíll then have the option to decline the transfer.

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