FAQ – Accounts and services – E-signature

Lower RRIF minimum withdrawals

If you want to know more about the governmentís announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

Operating systems:
Latest versions of Windows and Mac OS X

Mobile:
iOS
Android
Windows

Browsers:
Internet Explorer
Edge
Chrome
Firefox

You wonít be able to sign the document. The sender will receive a notice of refusal.

You can refuse to sign the document. The sender will receive a notice of refusal. A refusal to sign ends the process for all signatories. Contact your Desjardins advisor to request a correction.

Did an error message appear?

  • Document requiring multiple signatures: If the Signature refused message appears, one of the signatories refused to give consent or sign the document. The request cannot be completed. Contact your advisor.
  • If the Session cancelled message appears, a Desjardins employee cancelled the signature request. In this case, the request cannot be completed. Contact your advisor.
  • If the Signature request locked message appears, the maximum number of authentication attempts was exceeded. The signature request is therefore locked and cannot be completed. Contact your advisor.

Check your spam folder. If in doubt, contact your advisor.

We recommend downloading and saving your documents as soon as possible. The documents are available for download as long as the link in the confirmation email is valid.

Yes. Once everyone has signed, you'll receive a confirmation email allowing you to download and save the signed document.

You'll need a PDF reader to see it. Most devices use Adobe Acrobat. If the software isnít available on your Apple device, use iBooks. Please note that documents requiring acceptance donít show any signatures or other symbols.

Simply close your browser window to end the session.

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