FAQ – AccèsD Affaires – Data transmission (direct deposit-withdrawal)

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

To learn more about using the direct deposit and withdrawal data transmission service for the first time, see the checklist (PDF, 230 KB).

To cancel a payroll file on AccèsD Affaires:

  • Log on to AccèsD Affaires.
  • Click on the Transmission tab.
  • Click on DDW Forms.
  • Fill out the File cancellation request form online.
  • Print it and fax it to the Internet and Business Payment Systems department at 514-253-7646.

Click on the Transmission tab, and then the Forms menu. Fill out and print the payment recall request form. Be sure to include your organization number. Fax the duly-completed document to 514-253-7646. If we are unable to process your request, a specialized advisor will contact you that day.

To ensure that transactions are carried out by the processing date, an error-free file must be transmitted to Desjardins's computer headquarters before noon (12:00 p.m.) at least 2 business days before transactions are to be carried out.

Please refer to the calendar in the AccèsD Affaires User Guide section entitled "Direct Deposit/Withdrawals: Important Dates."

Fax your file test request form to 514-253-7646. Include your organization number and the date on which you would like to be in test mode.

Important: Test files cannot be sent on the same day a file is scheduled to be processed.

Review reports P03, P02 and P01. If everything seems correct, review reports P-05(a) and P-05(b) to see if there were any returned transactions. Reports are available under the Transmission tab in AccèsD Affaires.

Review reports P-03, P-02 and P-01. Reports are available under the Transmission tab in AccèsD Affaires.

Review reports P-05(a) and P-05(b). Reports are available under the Transmission tab in AccèsD Affaires.

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