FAQ – AccèsD Affaires – Data transmission (direct deposit-withdrawal)
To learn more about using the direct deposit and withdrawal data transmission service for the first time, see the checklist (PDF, 230 KB).
To cancel a payroll file on AccèsD Affaires:
- Log in to AccèsD Affaires.
- Click on the Transmission tab.
- Click on DDW Forms.
- Fill out the File cancellation request form online.
- Print it and fax it to the Internet and Business Payment Systems department at 514-253-7646.
Click on the Transmission tab, and then the Forms menu. Fill out and print the payment recall request form. Be sure to include your organization number. Fax the duly-completed document to 514-253-7646. If we are unable to process your request, a specialized advisor will contact you that day.
To ensure that transactions are carried out by the processing date, an error-free file must be transmitted to Desjardins's computer headquarters before noon (12:00 p.m.) at least 2 business days before transactions are to be carried out.
Please refer to the calendar in the AccèsD Affaires User Guide section entitled "Direct Deposit/Withdrawals: Important Dates."
Fax your file test request form to 514-253-7646. Include your organization number and the date on which you would like to be in test mode.
Important: Test files cannot be sent on the same day a file is scheduled to be processed.
What do I do if one of my employees does not receive a pay cheque or if a client's account has not been debited? How can I verify?
Review reports P03, P02 and P01. If everything seems correct, review reports P-05(a) and P-05(b) to see if there were any returned transactions. Reports are available under the Transmission tab in AccèsD Affaires.
What do I do if my business account was not properly debited or credited when my file was processed? How do I get more information?
Review reports P-03, P-02 and P-01. Reports are available under the Transmission tab in AccèsD Affaires.
Review reports P-05(a) and P-05(b). Reports are available under the Transmission tab in AccèsD Affaires.
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