FAQ - AccèsD - epost

An epost box is an electronic and secure mailbox managed by and at Canada Post that you can use to receive, add, print and manage bills and other documents online.

You can create an epost box when you sign up for AccèsD. If you are already an epost user, you can link your existing epost box to AccèsD. To do so, you will need your epost box user name and password. If you forgot them, contact epost customer service at 1-877-376-1212.

Once your epost box is set up, it can be accessed from the online banking sites of all participating financial institutions and from the www.postescanada.ca/epost - External link. This link will open in a new window. website.

Simply log on to AccèsD and click on the Statements and documents icon in the right-hand menu. Then select Register for epost under Register for online statements and documents. Then create your epost box, and add each organization from whom you'd like to receive your bills electronically using epost.

You'll need these to view your bills from the www.postescanada.ca/eposte - External link. This link will open in a new window. site. The system can also ask you to log on with this user name and password when recreating a link between your epost box and AccèsD should one of your online services be deactivated.

The authentication question and answer you select will be used by epost customer service to identify you if you ever need to be reminded of your user name or password.

Never share your AccèsD access code or epost user name and passwords with anyone, even family members. Choose access codes and passwords that are difficult to guess. Never use your birth date or telephone number, as these are too easy to find.

You'll receive a notice in your epost box on AccèsD. It can take up to 3 working days for requests to add organizations to the service to be processed. During this time you'll continue to receive your paper bills in the mail.

Your bills and documents will no longer be sent by mail. They will be sent electronically by epost to AccèsD or on the epost website.

Not only will managing your bills be easier, but you'll also be helping to protect the environment by reducing the use of paper.

There are 3 ways you can be notified that a bill has been delivered to your AccèsD epost box.

Epost sends a notice letting you know an epost bill has arrived on the Messages page on AccèsD. You can also select the option of being notified by email that a bill has arrived when you add an organization to the service. A notice will then be sent to the email address you provided when you registered for the service. Another way to be notified is to create one or several alerts in AccèsD by clicking on the Profile and preferences icon in the right-hand menu and then on the Alert service link.

Once you've registered for the service and added the organizations whose bills you want to receive by epost, you'll begin receiving your bills as of the next billing cycle.

Yes, and this is why the epost service is so convenient.

Once you've received and viewed your bills in your epost box, you'll have the option to pay them.

Simply click on Bill payments, and you'll be directed to the Pay a bill tab in your AccèsD session.

You can always view your bill payment history in AccèsD.

In your epost box, we suggest putting a note on the bill to say that it's been paid.

No, receiving and viewing bills is a privilege reserved to the primary account holder with the billing organization. Only he or she may add the organization to their epost service on AccèsD.

Call epost customer service at 1-877-376-1212.

When speaking with epost, you'll need to identify yourself with your authentication question and answer. If you forget these, you'll be able to find them in your epost box on AccèsD.

To delete or deactivate a biller from your epost service, simply do the following:

  • Log on to AccèsD.
  • Click on the Statements and documents icon in the right-hand menu, and then on epost bills and documents under Monthly statements.
  • Under the My Mailers tab, click on Delete located on the right in the Action column of the biller to be deleted.
  • Click on Continue to confirm the removal of the biller.

To cancel your epost service from Canada Post, you first need to cancel each organization on file for the service.

Here’s what you need to do:

  • Log on to AccèsD.
  • Click on the Statements and documents icon in the right-hand menu, and then on epost bills and documents under Monthly statements.
  • Under the My Mailers tab, click on Delete located on the right in the Action column of the biller to be deleted.
  • Click on Continue to confirm the removal of the biller.
  • Repeat for each biller on file for the service.

Then, 24 to 48 hours later, do as follows:

  • Log on to AccèsD.
  • Click on the Profile and preferences icon in theright-hand menu and then on Cancel epost service under epost service.

The organizations on file will automatically be advised, and you will begin receiving your bills in the mail.

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