Click on a question to display or hide the answer.
Q. How do I choose a PIN and when should I change it?
A. Select a PIN using information that is known only to you. If you use your address, telephone number, date of birth, etc., it could be more easily discovered. Change your PIN right away if you think someone has learned it.
Q. What should I do if I've forgotten my PIN?
Q. Can I use my Desjardins ATM (debit) card abroad?
A. If you want to use your Desjardins ATM (debit) card outside the country, always be sure you're using a Plus network ATM. This is the equivalent of the Interac network in Canada and accepts passwords between 4 and 6 characters. Note that a fee of $3.00 is assessed for each withdrawal.
To find out which financial institutions are on the Plus network in the foreign cities you will be visiting, go to http://www.visa.com/atms.
We recommend you always have an alternative way of getting local currency in case of problems. You can get foreign currency from your caisse if you request it in advance.
Q. What is the Desjardins Access Card?
Q. What is a PIN?
A. A Personal Identification Number (PIN) is, in a sense, your electronic signature. Your Desjardins Access Card (or VISA Desjardins credit card) and PIN allow you to access your accounts and make transactions. If your card is stolen, no one can use it to make transactions without entering the PIN that you have assigned to the card.
Find out more about the Personal Identification Number (PIN).
Q. What do I do if I believe I may have been victim of ATM fraud?
A. If you believe you may have been victim of ATM fraud or if your card gets stuck in an ATM, report it immediately by calling
1-800-CAISSES (1-800-224-7737).
A service advisor will cancel your card on the spot, at your request.
Find out more about protecting yourself against credit or debit card fraud.
Q. How can I protect my card and PIN?
Q. There are many cases of debit card fraud being reported everyday. Should I be concerned?
A. Even if debit card fraud at ATMs and points of sale have made headlines, these cases are rare compared to the number of transactions carried out every year.
It is important, however, to follow certain safety rules.
Get a few pointers concerning your Personal Identification Number (PIN).
To find out more about card fraud, see Don't be a victim.
Q. What should I do if my card is lost or stolen?
A. As soon as you realize that your card is no longer in your possession (lost, stolen or retained by an ATM), notify your caisse immediately or call
1-800-361-5121. In case of theft, call the police as well.
To find out more, see Don't be a victim.
Q. What security measures does Desjardins take to make my card secure?
A. Desjardins has a procedure in place to protect members against credit card skimming. Desjardins deactivates your card immediately upon receiving notification of a lost or stolen card. Your new card must be picked up at your caisse.
If you suspect that someone saw you punch in your PIN, go to an ATM, right away and choose a new PIN.
If you detect fraud on your Desjardins Access Card or VISA Desjardins credit card, you can report it 24 hours a day, 7 days a week, at one of the following numbers and we will see to it that a new card is issued right away.
Montreal area: 514-397-4415
Canada and the U.S.: 1-800-363-3380
Other countries: Call collect: 514-397-4610 or contact the VISA Global Customer Assistance Service.
Desjardins has also implemented additional security measures that confirm your identity when you use your Desjardins Access Card (debit card). These measures are in addition to asking for your personal identification number (PIN).
To find out more, see How we protect you.
Q. How do I choose a PIN and when should I change it?
A. Select a PIN using information that is known only to you. If you use your address, telephone number, date of birth, etc., it could be more easily discovered. Change your PIN right away if you think someone has learned it.
Q. What should I do if I've forgotten my PIN?
Q. Can I use my Desjardins ATM (debit) card abroad?
A. If you want to use your Desjardins ATM (debit) card outside the country, always be sure you're using a Plus network ATM. This is the equivalent of the Interac network in Canada and accepts passwords between 4 and 6 characters. Note that a fee of $3.00 is assessed for each withdrawal.
To find out which financial institutions are on the Plus network in the foreign cities you will be visiting, go to http://www.visa.com/atms.
We recommend you always have an alternative way of getting local currency in case of problems. You can get foreign currency from your caisse if you request it in advance.
Q. What is the Desjardins Access Card?
Q. What is a PIN?
A. A Personal Identification Number (PIN) is, in a sense, your electronic signature. Your Desjardins Access Card (or VISA Desjardins credit card) and PIN allow you to access your accounts and make transactions. If your card is stolen, no one can use it to make transactions without entering the PIN that you have assigned to the card.
Find out more about the Personal Identification Number (PIN).
Q. What do I do if I believe I may have been victim of ATM fraud?
A. If you believe you may have been victim of ATM fraud or if your card gets stuck in an ATM, report it immediately by calling
1-800-CAISSES (1-800-224-7737).
A service advisor will cancel your card on the spot, at your request.
Find out more about protecting yourself against credit or debit card fraud.
Q. How can I protect my card and PIN?
Q. There are many cases of debit card fraud being reported everyday. Should I be concerned?
A. Even if debit card fraud at ATMs and points of sale have made headlines, these cases are rare compared to the number of transactions carried out every year.
It is important, however, to follow certain safety rules.
Get a few pointers concerning your Personal Identification Number (PIN).
To find out more about card fraud, see Don't be a victim.
Q. What should I do if my card is lost or stolen?
A. As soon as you realize that your card is no longer in your possession (lost, stolen or retained by an ATM), notify your caisse immediately or call
1-800-361-5121. In case of theft, call the police as well.
To find out more, see Don't be a victim.
Q. What security measures does Desjardins take to make my card secure?
A. Desjardins has a procedure in place to protect members against credit card skimming. Desjardins deactivates your card immediately upon receiving notification of a lost or stolen card. Your new card must be picked up at your caisse.
If you suspect that someone saw you punch in your PIN, go to an ATM, right away and choose a new PIN.
If you detect fraud on your Desjardins Access Card or VISA Desjardins credit card, you can report it 24 hours a day, 7 days a week, at one of the following numbers and we will see to it that a new card is issued right away.
Montreal area: 514-397-4415
Canada and the U.S.: 1-800-363-3380
Other countries: Call collect: 514-397-4610 or contact the VISA Global Customer Assistance Service.
Desjardins has also implemented additional security measures that confirm your identity when you use your Desjardins Access Card (debit card). These measures are in addition to asking for your personal identification number (PIN).
To find out more, see How we protect you.
By e-mail
By phone