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Q. How do I add a bill to my bill file on AccèsD?
A. To add a bill to your bill file on AccèsD:
- Log on to AccèsD.
- From the Transactions/Operations tab, click on Pay bills in the left-hand menu.
- Click on the Add button.
A search engine will be displayed. Keyboard in part of the organization name, leaving Select in the second field. The system will display all organizations available. Select the organization you want and click on the Validate button. On the next page, enter the required information and click on the Validate button again.
If you encounter difficulties, contact the Internet technical support team at 1-877-253-7350.
Q. How do I remove a biller from my epost service?
A. To remove or deactivate a biller from your epost service, simply:
- Log on to AccèsD.
- From the left-hand menu, click on View epost bills.
- Click on Organizations on file.
- Click on the biller and then on remove the organization from your file.
- Click on the Confirm button to finish removing the biller.
Q. Why do some transactions not appear on my statement on the right date?
A. Transactions made with cards are processed as follows:
- Monday to Thursday before 9:30 p.m.: on the same day
- Monday to Thursday after 9:30 p.m.: on the next day
- Friday and Saturday before 6:30 p.m.: on the same day
- Saturday after 6:30 p.m. and all day Sunday: on Monday
Q. How do I make a change to my bill file on AccèsD?
A. To make a change to your bill file online, simply:
- Log on to AccèsD.
- From the left-hand menu, click on Pay bills.
- Click on Modify or delete a bill.
- Select the bill you want to change.
- Click on the Modify button.
Find out more about bill payments on AccèsD.
Q. Why hasn't the bill I set up to be paid on AccèsD gone through on my account?
A. Even though Desjardins's automated services are available 7 days a week, our computer systems only process transactions 5 days a week.
The payment probably hasn't been made yet because it was scheduled to take place over the weekend. It will be processed the following Monday between 5:00 p.m. and 6:00 p.m.
Scheduled transactions are processed as follows:
- Scheduled on a Sunday: on Monday between 5:00 p.m. and 6:00 p.m. and dated Monday.
- Scheduled on a Monday to Wednesday: the same day between 5:00 p.m. and 6:00 p.m.
- Scheduled on a Thursday: the same day between 7:30 p.m. and 8:30 p.m.
- Scheduled on a Friday: Saturday between 3:00 p.m. and 4:00 p.m.
- Scheduled on a Saturday: on Monday between 5:00 p.m. and 6:00 p.m.
Find out more about bills set up to be paid a later date.
Q. Can I view my credit card statement on AccèsD?
A. If you have a VISA Desjardins card
and are a caisse member, you can view your credit card statement on AccèsD. You can even receive your statement on AccèsD.
If you are a member and want to sign up for the AccèsD service, call 1-800-CAISSES (1-800-224-7737).
If you are NOT a caisse member, you currently cannot view your VISA Desjardins statement online.
Find out more about how to manage your VISA account on AccèsD.
Q. Can I order cheques on AccèsD?
A. Yes, you can order personal cheques on AccèsD. This service is not yet available on AccèsD Affaires.
Find out more about how to order cheques.
Q. How do I produce and print out a bank confirmation?
A. To produce and print out a bank confirmation, simply:
- Log on to AccèsD Affaires.
- Click on Statements and then on Bank confirmation.
- Select the caisse you want.
- Once the bank confirmation is displayed, click on the Print button.
If you notice the year-end date is incorrect, please contact your Desjardins caisse to have it changed.
Find out more about bank confirmation.
Q. How do I link my Paypal account to my Desjardins caisse account?
A. First of all we must inform you that Desjardins does not support the Paypal service.
We know, however, that the problem most frequently encountered by new Paypal users is that they haven't entered their entire folio number. Be sure to enter a 7-digit number that includes the check digit (located in the lower right portion of your cheques).
Q. How to I register for AccèsD ?
A. To register, simply enter your card number, answer a few questions and choose a password. You can also call 1-800-CAISSES-(1-800-224-7737) or make an appointment with an advisor at your caisse.
Find out more about registering for AccèsD.
Q. How do I add a bill to my bill file on AccèsD?
A. To add a bill to your bill file on AccèsD:
- Log on to AccèsD.
- From the Transactions/Operations tab, click on Pay bills in the left-hand menu.
- Click on the Add button.
A search engine will be displayed. Keyboard in part of the organization name, leaving Select in the second field. The system will display all organizations available. Select the organization you want and click on the Validate button. On the next page, enter the required information and click on the Validate button again.
If you encounter difficulties, contact the Internet technical support team at 1-877-253-7350.
Q. How do I remove a biller from my epost service?
A. To remove or deactivate a biller from your epost service, simply:
- Log on to AccèsD.
- From the left-hand menu, click on View epost bills.
- Click on Organizations on file.
- Click on the biller and then on remove the organization from your file.
- Click on the Confirm button to finish removing the biller.
Q. Why do some transactions not appear on my statement on the right date?
A. Transactions made with cards are processed as follows:
- Monday to Thursday before 9:30 p.m.: on the same day
- Monday to Thursday after 9:30 p.m.: on the next day
- Friday and Saturday before 6:30 p.m.: on the same day
- Saturday after 6:30 p.m. and all day Sunday: on Monday
Q. How do I make a change to my bill file on AccèsD?
A. To make a change to your bill file online, simply:
- Log on to AccèsD.
- From the left-hand menu, click on Pay bills.
- Click on Modify or delete a bill.
- Select the bill you want to change.
- Click on the Modify button.
Find out more about bill payments on AccèsD.
Q. Why hasn't the bill I set up to be paid on AccèsD gone through on my account?
A. Even though Desjardins's automated services are available 7 days a week, our computer systems only process transactions 5 days a week.
The payment probably hasn't been made yet because it was scheduled to take place over the weekend. It will be processed the following Monday between 5:00 p.m. and 6:00 p.m.
Scheduled transactions are processed as follows:
- Scheduled on a Sunday: on Monday between 5:00 p.m. and 6:00 p.m. and dated Monday.
- Scheduled on a Monday to Wednesday: the same day between 5:00 p.m. and 6:00 p.m.
- Scheduled on a Thursday: the same day between 7:30 p.m. and 8:30 p.m.
- Scheduled on a Friday: Saturday between 3:00 p.m. and 4:00 p.m.
- Scheduled on a Saturday: on Monday between 5:00 p.m. and 6:00 p.m.
Find out more about bills set up to be paid a later date.
Q. Can I view my credit card statement on AccèsD?
A. If you have a VISA Desjardins card
and are a caisse member, you can view your credit card statement on AccèsD. You can even receive your statement on AccèsD.
If you are a member and want to sign up for the AccèsD service, call 1-800-CAISSES (1-800-224-7737).
If you are NOT a caisse member, you currently cannot view your VISA Desjardins statement online.
Find out more about how to manage your VISA account on AccèsD.
Q. Can I order cheques on AccèsD?
A. Yes, you can order personal cheques on AccèsD. This service is not yet available on AccèsD Affaires.
Find out more about how to order cheques.
Q. How do I produce and print out a bank confirmation?
A. To produce and print out a bank confirmation, simply:
- Log on to AccèsD Affaires.
- Click on Statements and then on Bank confirmation.
- Select the caisse you want.
- Once the bank confirmation is displayed, click on the Print button.
If you notice the year-end date is incorrect, please contact your Desjardins caisse to have it changed.
Find out more about bank confirmation.
Q. How do I link my Paypal account to my Desjardins caisse account?
A. First of all we must inform you that Desjardins does not support the Paypal service.
We know, however, that the problem most frequently encountered by new Paypal users is that they haven't entered their entire folio number. Be sure to enter a 7-digit number that includes the check digit (located in the lower right portion of your cheques).
Q. How to I register for AccèsD ?
A. To register, simply enter your card number, answer a few questions and choose a password. You can also call 1-800-CAISSES-(1-800-224-7737) or make an appointment with an advisor at your caisse.
Find out more about registering for AccèsD.
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