FAQ - epost
- What is an epost box?
- How do I register for the epost service in AccèsD?
- Why do I need the user name and password I selected when I created my epost box?
- What should I do if I lose my user name and password?
- How will I know if my epost registration request has gone through?
- How long does it take to begin receiving an organization's bills and documents once I've added it to the service?
- Once I register for epost, what will happen to the paper bills and documents I usually receive by mail?
- How will I be notified that a bill or document has arrived in my epost box?
- Can I add an organization to epost in my AccèsD account if it is already listed in my spouse's account?
- Can I pay bills once I've viewed them?
- What is an epost box?
- How do I register for the epost service in AccèsD?
- Why do I need the user name and password I selected when I created my epost box?
- What should I do if I lose my user name and password?
- How will I know if my epost registration request has gone through?
- How long does it take to begin receiving an organization's bills and documents by epost once I've added it to the service?
- Once I register for epost, what will happen to the paper bills or documents I usually receive by mail?
- How will I be notified that a bill or document has arrived in my epost box?
- Can I add an organization to epost in my AccèsD account if it is already listed in my spouse's account?
- Can I pay bills once I've viewed them?
An epost box is an electronic and secure mailbox at Canada Post that you can use to receive, pay, print and manage bills and other documents online.
You can create an epost box when you sign up for AccèsD. If you are already an epost user, you can link your existing epost box to AccèsD.
Once your epost box is set up, it can be accessed from the online banking sites of all participating financial institutions and from the www.canadapost.ca/epost site.
Simply log on to AccèsD and select Register for epost from the left-hand menu. Then create your epost box, and add each organization from whom you'd like to receive your bills electronically using epost.
The user name and password will not be required when you use the epost service on AccèsD. You'll need these, however, to view your bills from the www.canadapost.ca/epost site.
The authentication question and answer you select will be used by epost customer service to identify you if you ever need to be reminded of your user name or password.
Never share your AccèsD access code or epost user name and passwords with anyone, even family members. Choose access codes and passwords that are difficult to guess. Never use your birth date or telephone number, as these are too easy to find.
Call epost customer service at 1-877-376-1212.
When speaking with epost, you'll need to identify yourself with your authentication question and answer. If you forget these, you'll be able to find them in your epost box on AccèsD.
You'll receive a notice in your epost box on AccèsD. It can take up to three working days for organizations (mailers) added to the service to be processed. During this time you'll continue to receive your paper bills in the mail.
Once you've registered for the service and added the organizations whose bills you want to receive by epost, you'll begin receiving your bills as of the next billing cycle.
Your bills and documents will no longer be sent by mail. They will be sent electronically by epost to AccèsD.
Not only will managing your bills be easier, but you'll also be helping to protect the environment by reducing the use of paper.
There are two ways you can be notified that a bill has been delivered to your AccèsD epost box.
Epost sends a notice to the "Messages" page on AccèsD letting you know an epost bill has arrived. You can also select the option of being notified by e-mail that a bill has arrived when you add an organization to the service. A notice will then be sent to the e-mail address you provided when you registered for the service.
No, receiving and viewing bills is a privilege reserved to the primary account holder with the billing organization. Only he or she may add the organization to their epost service on AccèsD.
Yes, and this is why the epost service is so convenient. You can receive, view and pay your bills all in one location on AccèsD.
