Personal Home > Products and services > Insurance > Loan, Line of Credit and Credit Balance Insurance > Loan Insurance > Claims

Claims

All loan insurance claims must be submitted to the insured's caisse .

Desjardins Financial Security may ask you to provide, as soon as possible, additional information required to assess your claim.

In case of disability

You may submit a claim once you have been totally disabled for at least:

• 30 consecutive days, if your disability is the result of an accident or an illness requiring hospitalization for at least 72 consecutive hours (benefits are payable as of the 31^st day);
• 90 consecutive days, if your disability is the result of an illness (benefits are payable retroactively to the 31^st day).

Termination of disability payments

To avoid having to pay back overpaid benefits, you must contact Desjardins Financial Security at 1-866-333-7220 if you:

• go back to work;
• go back to school or get job training;
• are no longer totally disabled.

In case of death

It is important to bring along the insured's death certificate.

	At the caisse	Contact an advisor at the insured's caisse.