Do all ATMs fit the bill?

To use your Desjardins acces card and VISA cards, you should look for ATMs bearing the VISA/Plus logo. You may even be able to transact at other ATMs without the logo but it isn't guaranteed to work. It is better not to take the chance if you only have one debit card.

There is an ATM Locator on the VISA Web site that can tell you where to find any of 531 000 VISA/Plus ATMs in 120 countries. You can print the list and take it with you.

Note: Due to frequent changes, ATM locator data on the PLUS network may not be up-to-date. Therefore, it is important that you check your information before your departure and plan for alternate payment options (traveller's cheques or other) in the event of a problem.

If the ATM doesn't give you cash, there may be a telecommunications problem.  Don't keep trying to make a withdrawal: your account may be debited each time. After two attempts, try an ATM from another financial institution. Don't worry if your account is debited more than once. When you come back, it will be deposited back into your account after your card usage is checked.