Credit card security

Did you know that having a credit card means you have to stay on the ball? Here are a few tips to help you act responsibly and exercise caution:

• Keep receipts for your purchases and compare that amount to what you are being charged on your monthly statement because errors have been known to occur.
• Even if they ask for it, do not give merchants any personal information; all they can legally request is a valid card and your signature.
• Report the loss or theft of your credit card as soon as possible.
• If a fraud occurs, take advantage of Zero Liability. If your number or card is stolen while you're shopping (online or not), you'll be released from your responsibility as a consumer and you won't have to pay anything. You must be able to provide reasonable proof that you are not responsible for any purchases that were made, unless they required the use of your PIN number. Therefore it is important to always review your monthly statements carefully in order to detect any unauthorized transactions¹.
• Make a list of all your cards (Desjardins Access Card, VISA Desjardins card, driver's license, etc.) and their numbers. Keep the list in a safe place (other than in your wallet or purse). It will be easier to cancel them in the event of loss or theft.
• You will be held responsible for purchases made with your credit card (with or without your consent) by anyone in your entourage.
• Make sure that the card you are handed back after you make a purchase is yours.
• Never give your card number over the phone, unless you are placing the call or are certain you know the person who is calling.
• On the Internet, only conduct financial transactions on secure Web sites (often identified by a small padlock in the bottom-right of the screen and a URL address that starts with "https"). NEVER give your credit card number by e-mail.
• Never leave your credit cards unattended at work or at school. Most credit card thefts take place in these locations.
• Sign the back of any new card as soon as you receive it and destroy any expired or unused cards.

To find out more, see Security tips.

1. Your cardholder agreement provides a definition of an unauthorized transaction.