AccèsD receives a Grand Prix québécois de la qualité 2007 award

Jean Charest, Quebec Premier, Marie-Huguette Cormier, Vice-President,
Desjardins AccèsD Services and Pierre Moran, Senior Vice-President,
Consumer Markets Executive Division.

On November 15, 2007, Quebec Premier Jean Charest presented the Grand Prix de la qualité¹ award in the large service company category to Desjardins AccèsD Services, as part of the prestigious Grands Prix québécois de la qualité 2007 ceremony. Quebec's highest quality recognition award is given by the ministère du Développement économique, de l'Innovation et de l'Exportation and the Mouvement québécois de la qualité.

Desjardins AccèsD Services, who are in charge of the Desjardins Web site, AccèsD transactional service and ATMs, have a remarkably high level of user satisfaction while performing considerably with regard to the cost and reliability of their operations, thanks to a thorough and proactive leadership.

Ensuring the simplicity, speed and security of Desjardins AccèsD Services are effective and passionate people whose professionalism and devotion has now been deservedly recognized.

Desjardins AccèsD Services have previously received, for a third consecutive year, the prestigious COPC certification for their customer contact centres, including 1-800-CAISSES and 1-877-ACCESDA. This time, AccèsD Services are rewarded for their unfailing efforts in terms of quality.

1. The purpose of the Grands Prix québécois de la qualité is to acknowledge the success of Quebec organizations that have demonstrated an exceptional quality of management and overall performance. With their rigorous selection criteria comparable to those of such internationally known awards as the Deming Prize (Japan), Malcolm Baldrige National Quality Award (USA) or European Quality Award, these awards seek to highlight the work of organizations that have successfully applied best management practices to all aspects of their operations.