Go to the Online security section to find out how we ensure the security of your transactions. The section also includes information on various types of fraud and how to protect yourself.
The Fédération des caisses Desjardins du Québec and the components of Desjardins Group participating in this site adhere to very strict and rigorous security standards.
Every precaution has been taken to ensure that information concerning you and transmitted to us whenever you use secured areas of the Desjardins.com site, such as transactional services, online application forms, and e-mail registration forms, is protected against error, loss or unauthorized access.
Despite these precautions, you must implement the personal security measures recommended on this site in order to maintain optimal protection when you surf the site or any other Internet site.
With respect to the security of your Desjardins Access Card and your personal identification number (PIN), refer to the Frequently asked questions about debit and credit card fraud (FAQ).
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Online transactional services
The rules governing our online transactional services reflect the highest standards of the financial industry and comply with the Act Respecting the Protection of Personal Information in the Private Sector.
Find out more about the protection of personal information on Desjardins.com.
All transactions conducted as part of our online transactional services are encrypted during secure-environment sessions to protect the confidentiality of data exchanged between the Desjardins mainframe and the browser used with your computer. That's why AccèsD or AccèsD Affaires services are only accessible if you use the most recent versions of Microsoft Explorer, Mozilla Firefox and Safari that support the SSL2, 128-bit protocol.
SSL is an acronym that refers to Secure Sockets Layer, the protocol that permits authentication and data encryption between a Web server and browser. It provides a secure channel for the exchange of data that can only be decoded by authorized persons.
Access to Desjardins.com is controlled by a firewall. A firewall is a security mechanism that filters attempts to access a website in order to head off any unauthorized attempts or intrusions.
Once completed, the online forms you submit to obtain a financial product or service or to receive customized e-mail are stored on the server located at https://services.desjardins.com/. This means the forms are secure and no data they contain can be intercepted by a third party.
Moreover, when you request products offered by a Desjardins component other than a caisse, your applications are forwarded by means of a secured link to the component's servers. As a result, regardless of the component to whom the forms are forwarded, no data they contain can be intercepted by a third party.
I- General precautions
Be sure you always surf in a secure environment when transmitting confidential data. When you don't see a security icon (closed padlock) displayed on your PC or wireless device (if the latter offers this functionality), or when you notice an open padlock, this means the security of any data transmission by Internet cannot be guaranteed and could be intercepted by a third party.
The location of the security icon varies according to the browser.
Explorer browsers display the security icon in the status bar on the lower right hand side of the screen.
Mozilla Firefox browsers display a closed padlock in the status bar on the lower right hand side of the screen.
Safari browsers display a padlock icon in the upper right hand side of the screen.
Once you've located the padlock, click on it to display the certificate attesting to the site's security. On it you should be able to find the site's owner (e.g.: accesd.desjardins.com) as well as the certificate validity period.
Although e-mail messages you send from the Contact us section of Desjardins.com are secure, it is important not to include any personal or confidential information in such messages as a precautionary security measure.
Desjardins cannot be held liable for any damages resulting from the interception, loss or modification of any e-mail message you send using these sections.
II -Specific security precautions when using AccèsD or AccèsD Affaires services
It is important to terminate your session once you've finished using AccèsD or AccèsD Affaires, whenever you must momentarily step away from your computer workstation, or else when you leave your wireless device unattended.
To end a session securely, you must click on Log off, clear your cache memory and close your browser.
This security procedure is particularly important if the computer from which you conduct your transactions is shared with other users.
1. Log off
We recommend you terminate your session by clicking the Log off button that is located in the upper right corner of the screen. In AccèsD Affaires, you must also respond to a second prompt, confirming your intention to log off.
2. Clear cache memory
Cache memory is a temporary memory in your computer or wireless device used to locally store information that you accessed during a session. When you need to retrieve this information, your computer or wireless device gets it from the cache memory rather than from main memory where it was originally stored. Cache memory thus speeds up the retrieval and display time for information you consult while browsing.
At the end of your AccèsD or AccèsD Affaires session, you could therefore have personal financial data in your computer or wireless device cache memory. To protect the confidentiality of such information, make sure that you clear the cache memory at the end of each session.
3. Close the browser.
Closing the browser is the simplest and most secure way of terminating your session as it deletes stored information, which ensures that your data cannot be accessed.