National Do Not Call List (DNCL) - Information for Desjardins members and clients

DNCL

On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) launched the National Do Not Call List. The purpose of this list is to reduce the number of unwanted telemarketing calls and faxes Canadians receive1.

In order to respect the choice of its members and clients, Desjardins Group has taken all necessary steps to ensure its internal rules comply with the new National DNCL rules.

Desjardins component you do not have a business relationship with

If you no longer wish to receive telemarketing calls from Desjardins Group components you do not have a business relationship with2, you can register your home phone, cellular and fax numbers on the National DNCL:

  • phone at 1-866-580-3625; or
  • online at http://www.LNNTE-DNCL.gc.ca.

Your registration will be valid for 3 years.

Desjardins components you have a business relationship with

If you wish to be removed from the telemarketing call list of a Desjardins component you do business with, contact the component by phone to be added to its internal do not call list:

Caisse network
Contact your Desjardins caisse or caisses to be removed from their telemarketing call list. Find caisse contact information
Or call 1-800-CAISSES (1-800-224-7737).
Your name will then be removed from your caisses's telemarketing call list.

Desjardins Card Services
1-800-363-4345

Desjardins General Insurance Group
1-888-277-8726

Desjardins Financial Security
1-877-938-8934

Desjardins Securities
1-888-985-1845

Authorized calls

Under the new rules, market research and service calls are not considered telemarketing calls, which means our components may contact you by phone:

  • for administrative purposes related to the management of your accounts; or
  • to discuss the renewal of a financial product of which you are the holder.

Processing period

Consistent with the new rules, your exclusion request will be processed within a maximum of 31 days, which is necessary to update our systems. Therefore, you could receive telemarketing calls during this period. We apologize should this happen.

For more information, visit the CRTC site

1. Businesses that receive telemarketing calls and faxes are exempt from the National DNCL rules.
2. A company you did business with over the past 18 months is deemed having a relationship with you and is therefore allowed to call you.