FAQ – Data transmission (DDW)

1. How do you cancel a file?
2. How do you cancel some transactions in a file?
3. How long does it take to send files?
4. How do the holidays affect the processing of files?
5. Is it possible to send a test file?
6. What do you do if one of your employees does not receive a pay cheque or a clients account is not debited?
7. Your business account was not properly debited or credited when your file was processed. How do you get more information?
8. A credit (or debit) for the direct deposit/withdrawal service appears in your account. Why?

How do you cancel a file?

Fax your file cancellation request form to the E-Commerce Support Group at 514-253-7646 as soon as possible. The form can be obtained by clicking on the Transmission tab, and then the Forms menu. Indicate your organization number as well as the number of the file to be deleted. If we are unable to process your request, an E-Commerce Support Group agent will contact you.

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How do you cancel some transactions in a file?

Click on the Transmission tab, and then the Forms menu. Fill out and print thepayment recall request form. Be sure to include your organization number. Fax the duly-completed document to 514-253-7646. If we are unable to process your request, an E-Commerce Support Group agent will contact you.

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How long does it take to send files?

To ensure that transactions are carried out by the processing date, an error-free file must be transmitted to Desjardins' computer headquarters before noon (12:00 p.m.) at least 2 business days before transactions are to be carried out.

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How do the holidays affect the processing of files?

Please refer to the calendar in the AccèsD Affaires User Guide section entitled "Direct Deposit/Withrawals: Important Dates".

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Is it possible to send a test file?

Fax your file test request form to 514-253-7646. Include your organization number and the date on which you would like to be in test mode.
Important: Test files cannot be sent on the same day a file is scheduled to be processed.

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What do you do if one of your employees does not receive a pay cheque or a clients account is not debited?

Review reports P03, P02 and P01. If everything seems correct, review reports P-05(a) and P-05(b) to see if there were any returned transactions. Reports are available under the Transmission tab in AccèsD Affaires.

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Your business account was not properly debited or credited when your file was processed. How do you get more information?

Review reports P-03, P-02 and P-01. Reports are available under the Transmission tab in AccèsD Affaires.

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A credit (or debit) for the direct deposit/withdrawal service appears in your account. Why?

Review reports P-05(a) and P-05(b). Reports are available under the Transmission tab in AccèsD Affaires.

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