Caisses Desjardins du Québec and Caisses populaires de l'Ontario [Change site]

Technical support (FAQ)

Q. Are the AccèsD and AccèsD Affaires services secure?
A. The AccèsD and AccèsD Affaires services are highly secure. Every precaution is taken to protect the privacy of the information sent while making your transactions.

It is important that you also do your part and follow certain basic rules. Make sure that you:

  • have downloaded a recent version of your browser
  • empty your browser's cache memory after each session
  • have installed antivirus software and a firewall on your computer

Find out more about how to protect your personal information.

Q. How do I clear my browser's cache memory (PC and Mac)?
A. Clearing your browser's cache memory at the end of each AccèsD and AccèsD Affaires session is an excellent way to protect the privacy of your personal information.

See Clear your browser's cache memory to lean how to do it.

Q. I am asked to clear my cache memory when leaving AccèsD or AccèsD Affaires. What is a cache memory?
A. The cache memory is located in your Web browser. It remembers all the pages you've visited on the Web to speed up the load time of pages. It also allows you to go back to each page you've visited.

Because the AccèsD and AccèD Affaires pages you visit contain personal financial information, we recommend you always clear your browser's cache memory when you log off.

See Clear your browser's cache memory to learn how to do it.

Q. Internet Explorer is giving me a message that the security certificate has expired. What should I do?
A. To correct this problem, simply reset your system clock to the current date and time by clicking on the time on the lower right hand side of your computer screen.

If you encounter difficulties, contact our Internet technical support team at 1-877-253-7350.


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Montreal area: 514-523-7392
Elsewhere in Quebec, Canada and the U.S.: 1-877-ACCESD A (1-877-222-3732).